MARGAUX MERKER

• Assisted hundreds of guests per day.
• Compiled feedback to help management improve guest relations policies and prevent common conflicts.
• Anticipated and attentively handled guest needs or concerns.
• Advised guests about on-property and off-site amenities best suiting needs.
• Helped establish and implement training program for new employees.
• Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.

• Started by taking phone calls and placing guests’ orders, processing payments and slight guest interaction upon pickup of their order.
• Quickly promoted to hostess, which included: guest interaction, table setting, effective communication among co-workers.
• Then started serving, providing guests with impeccable service and experience, staying organized and professional, while simultaneously handling many other tasks in order of priority.
• Increased person sales by 21%

• Started out as general auto detailer.
• Tasks included vacuuming, drying and all other maintenance requested by customers.
• Was promoted up to cashier with various managerial responsibilities.
• Duties included normal transactions, end of day balancing of funds.
• Also answered phones providing excellent customer service to potential clients.
• Achieved daily sales goals outlined by management.
• Helped onboard and train 3 new employees to fulfill position before my departure.

• Assisted both managers in any tasks. Duties included proper handling and implementation of pay role, staffing and direct management of 87 direct reports and approximately 30 additional associates from temporary agencies, Quality control, emails, and extra support for staff.
• Helped to maintain proper inventory and distribution to stadium associates as well as independent vendors.
• Ensured guests, positive experience during their visit. Gained some slight banquet and event service skills
• Established strong employee connection maintaining retention of 64% return in 2020.
• Assisted in organizing and overseeing assignments to drive operational excellence.

*** Traveled to Minneapolis to help run concessions on opening weekend at Target Field for the Minnesota Twins.

• In addition to ensuring safety of all guests, also provided training to new hires.
• Received certificate of commendation for Guard of the Month.
• Further demonstrated dependability via my perfect attendance record.
• Accomplished success in planning and execution of special events with up to 50 children throughout my tenure.
• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.