MARGAUX WADE
New York,NY
Overview
30
30
years of professional experience
Work History
AMBULATORY MANAGER
NYC Health and Hospitals Corporation
New York, NY
07.2017 - Current
- Oversee daily administrative and operational functions for ambulatory care services
- Implement departmental programs and policies to support hospital operational goals
- Coordinate interdisciplinary teams to improve workflow efficiency and patient access to care
- Partner with Program Director to maintain effective relationships with staff, patients, and community agencies
- Support office realignment initiatives to improve operational structure and role clarity
- Monitor HR-related deliverables including attendance, no-shows, onboarding, and staff separations
- Ensure full compliance with HIPAA, patient consent, and privacy regulations
- Coordinate and evaluate individual program plans; maintain accurate clinical and administrative records
- Conduct internal audits and record reviews to identify compliance risks and operational gaps
- Lead recruitment support, onboarding, and orientation for new staff
- Manage project timelines and departmental assignments to ensure timely completion
- Oversee referral submission, processing, and tracking to meet regulatory and internal deadlines
- Serve as primary liaison for the Referrals Department, ensuring continuity of care
CLERICAL ASSOCIATE III/ IV
NYC Health and Hospitals Corporation
New York, NY
08.1996 - 07.2017
- Supervised Clerical staff
- Optimized site processes to ensure high team performance
- Managed schedules, organized office functions and oversaw daily operations
- Presents staff with clinical best practices and current treatment innovations
- Respond to all medical records request
- Partnered with physicians to ensure high quality of care
- Worked with team members to increase individual performance and set realistic improvement goals
- Prepared daily, weekly, and monthly statistic reports
- Ensured customer service and patient satisfaction was a priority
- Audited all clinical charts for Accuracy under Corporate Compliance guidelines
- Provided support in maintaining general office administrative and clerical duties
Timeline
AMBULATORY MANAGER
NYC Health and Hospitals Corporation
07.2017 - Current
CLERICAL ASSOCIATE III/ IV
NYC Health and Hospitals Corporation
08.1996 - 07.2017