Margeret Willis
Havana,AR
Summary
Dynamic professional with extensive experience at Arkansas Parks & Tourism, excelling in employee training and quality control. Proven ability to enhance team performance and operational efficiency through effective supervision and conflict resolution. Committed to maintaining high cleanliness standards and safety compliance, ensuring exceptional guest satisfaction and a motivated workforce.
Overview
26
26
years of professional experience
Work History
Assistant Housekeeping Supervisor
Arkansas Parks & Tourism
Paris, AR
08.2015 - Current
- Developed daily work schedules for housekeeping staff based on occupancy levels.
- Developed and implemented effective training programs for new hires.
- Responsible for supervising housekeeping staff and ensuring all tasks are completed in a timely manner.
- Monitored the performance of housekeeping personnel to ensure quality service was provided to guests.
- Assisted with hiring, training, scheduling, and evaluating employees.
- Ensured cleanliness standards were met by inspecting rooms and public areas regularly.
- Provided guidance and support to staff members regarding their duties and responsibilities.
- Maintained inventory of cleaning supplies, linens, and other amenities.
- Investigated lost items reported by guests to determine if any action needs to be taken.
- Inspected guest rooms after they have been cleaned by housekeepers to ensure they meet quality standards.
- Conducted regular inspections of guest rooms to ensure quality control.
- Submitted purchase orders for new equipment or supplies needed for the departmental operations.
- Encouraged team members to strive for excellence in their work performance.
- Implemented safety protocols within the department while adhering to OSHA regulations.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
Assistant Manager
Sonic Drive In Of Bloomington/normal Il
Arkansas City, KS
01.2000 - 02.2012
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Created reports on sales trends, inventory levels, and financial data.
- Coordinated with other departments to ensure smooth flow of operations.
- Established processes for monitoring customer satisfaction levels.
- Monitored employee attendance records, timekeeping, and payroll information.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Implemented quality control measures to uphold company standards.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Proposed or approved modifications to project plans.
- Produced thorough, accurate and timely reports of project activities.
- Recruited and trained new employees to meet job requirements.
- Evaluated individual and team business performance and identified opportunities for improvement.
Skills
- Employee training
- Quality control
- Inventory management
- Safety compliance
- Staff supervision
- Cleaning standards
- Customer service
- Team building
- Conflict resolution
- Operational strategies
- Performance evaluation
- Work scheduling
- Time management
- Process improvement
- Communication skills
- Scheduling and planning
- Staff training and development
- Policy enforcement
- Laundry operations
- Chemical handling
- Task follow-up
- Waste management
- Lost and found management
- Pest control management
- Supply ordering
- Task delegation
- Workload prioritization
- Professional appearance
- Room inspection
- Housekeeping
- Health and safety compliance
- Employee motivation
- Supervisory experience
- First aid and CPR
- Dusting furniture
Timeline
Assistant Housekeeping Supervisor
Arkansas Parks & Tourism
08.2015 - Current
Assistant Manager
Sonic Drive In Of Bloomington/normal Il
01.2000 - 02.2012