Marggie Ortiz
Silver Spring,MD
Summary
Dynamic Account Manager with Protocall Communications, recognized for renewing over 700 B2B clients through exceptional customer service and strategic client relations. Skilled in CRM systems and adept at overcoming objections, I effectively manage diverse business accounts, ensuring retention and satisfaction while resolving escalated issues to maintain valuable partnerships.
Overview
11
11
years of professional experience
Work History
Account Manager
Protocall Communications
06.2022 - Current
- Manage a business renewal book of over 500 leads in Nutshell. CRM
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs. Renewed over 700 B2B customers.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Business Lead Specialist
Protocall Communications
11.2021 - 06.2022
- Evaluated market trends to stay ahead of competitors while continuing to innovate in response to changing customer needs.
- Cold call businesses to explain the benefit of our service to them and set up an appointment for a sales account manager to follow-up and close the deal.
- Stay informed on the energy market and services offered.
- Call minimum 200 businesses a day and keep track of all progress in nutshell CRM.
Administrative Assistant
Nellachka Johnson
01.2014 - 03.2020
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Answered phone system, delivering messages to staff and greeting visitors.
Education
High School Diploma -
Paint Branch High School
Burtonsville, MD06-2004
Skills
- Account management
- Customer service
- Client relations
- Cold calling skills
- Overcoming objections
- CRM systems
- Closing Deals
- Sales Expertise
- Organized
- Product knowledge
Timeline
Account Manager
Protocall Communications
06.2022 - Current
Business Lead Specialist
Protocall Communications
11.2021 - 06.2022
Administrative Assistant
Nellachka Johnson
01.2014 - 03.2020
High School Diploma -
Paint Branch High School
Similar Profiles
Joseph PizziniJoseph Pizzini
Sales Director at Protocall CommunicationsSales Director at Protocall Communications
Laura BowmanLaura Bowman
Office Manager at ProtoCall ServicesOffice Manager at ProtoCall Services
JASMINE HUDSONJASMINE HUDSON
Crisis and Access Specialist (Remote) at ProtocallCrisis and Access Specialist (Remote) at Protocall