Margie Arriola
Yonkers
Summary
Dynamic Medical Assistant with a strong work ethic and expertise in phlebotomy, honed at St. John's Hospital. Proven ability to enhance patient care through effective collaboration and attention to detail. Committed to maintaining HIPAA compliance while ensuring a seamless patient experience. Eager to contribute to a healthcare team dedicated to excellence.
Overview
11
11
years of professional experience
Work History
Medical Assistant/ER Technician
St.John's Hospital
Yonkers
01.2024 - Current
- Collaborates with the healthcare team to streamline patient care processes.
- In the ER, I keep examination rooms clean, stocked with necessary supplies, and prepare for incoming patients.
- In the ER, I assist physicians with patient care by taking vital signs, patient history, and preparing patients for examinations.
- Register patients in the ER for accurate documentation before being seen by the physician.
- Adheres to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Collects samples from patients for laboratory testing purposes.
- Performs basic laboratory tests, such as urinalysis and blood draw, under the direct supervision of a physician or registered nurse.
- Conducts EKGs, as requested by the physician.
- Participates in team meetings to improve workflows and contribute to improving patient satisfaction outcomes.
- Assists patients with post-operative care plans, bedside assistance, and comfort care.
Medication Navigator/Medical Assistant
Mental Health Association of Westchester
Yonkers
06.2020 - 01.2023
- Timely and accurately submit claims.
- Assist with overseeing patient accounts on a timely basis.
- Assist the Business Manager with a variety of other daily tasks.
- Interview patients and document basic medical history.
- Organize and schedule appointments.
- Update and file medical records and insurance reports.
Front Desk Receptionist
Westchester dermatology/ Judy Anderson
Yonkers
11.2019 - 03.2020
- Greeted patients warmly upon arrival at the dermatology clinic.
- Managed appointment scheduling using electronic health record systems.
- Answered phone calls and addressed patient inquiries effectively.
- Coordinated patient flow to maintain efficient office operations.
- Maintained accurate patient records and documentation standards.
- Assisted in processing insurance claims and verifying coverage details.
- Organized office supplies and ensured a clean reception area at all times.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
Urology Medical Assistant
Yonkers Urology and Western Urology
Yonkers
05.2018 - 11.2019
- Accurately rooms patients, obtains and records vital signs, patient history, and reason for seeking care.
- Accurately processes and records telephone messages in patient medical records, and according to policy.
- Assisted in preparing prescription refills for providers, according to policy.
- Maintains patient confidentiality, both written and verbal.
- Communicates effectively and in an attentive manner with every patient encounter.
- Verifies patient's understanding of the purpose of the visit.
- Accurately documents all care provided and procedures performed within the patient's medical record.
- Accurately records patient charges for medications, supplies, equipment, labs, and procedures.
- Provides patient care in a safe, comfortable, and private environment.
- Assisted the providers with patient education pertaining to their ongoing care: normal laboratory and X-ray reports after provider review, diet and exercise, and laboratory, radiology, or procedural preparations.
- Prepared and/or coordinates referrals, as directed by the provider.
Medical Assistant/Receptionist
Danuta Kurstein/ Internal Medicine
Yonkers
06.2015 - 05.2018
- Ensured that mistakes or inconsistencies in medical records are corrected in order to reduce or eliminate errors.
- Alerted the provider when the medical record is incomplete.
- Ensured medical record compliance by self-documentation attestation.
- Collected, organizes, and catalogs data for quality reporting.
- Assisted in tracking patient follow-up and compliance.
- Performed other duties as assigned, such as assisting with orienting, training new employees, transporting equipment or patients, stocking shelves, and/or ordering supplies.
- Produced and distributed correspondence memos, letters, faxes, and forms.
Education
Associate Applied Science - Medical Assisting
The College of Westchester
325 Central Ave, White Plain06-2012
Skills
- Phlebotomy
- Measuring vital signs
- EKG
- Cystoscopy
- PTNS (Percutaneous tibial nerve stimulation)
- Strong work ethic
- Organizational skills
- Collaboration
- MS Office
- AIMS
- NETSMART
- EMR
- Basic laboratory testing
- HIPAA compliance
- Attention to detail
- Reliable transportation
References
- Gabriel Moran, 646-584-8466, nadine.gabriel@yahoo.com
- Terry Urrutia, 914-262-6683
- Dr. Danuta Kurstein
Languages
- English
- Spanish
Timeline
Medical Assistant/ER Technician
St.John's Hospital
01.2024 - Current
Medication Navigator/Medical Assistant
Mental Health Association of Westchester
06.2020 - 01.2023
Front Desk Receptionist
Westchester dermatology/ Judy Anderson
11.2019 - 03.2020
Urology Medical Assistant
Yonkers Urology and Western Urology
05.2018 - 11.2019
Medical Assistant/Receptionist
Danuta Kurstein/ Internal Medicine
06.2015 - 05.2018
Associate Applied Science - Medical Assisting
The College of Westchester