Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Timeline
Generic

Margie Aukuso

Anchorage,AK

Summary

Professional coordinator with strong background in project management and strategic planning. Proven track record of leading cross-functional teams to achieve organizational goals and adapt to changing needs. Skilled in conflict resolution, stakeholder engagement, and resource allocation. Known for reliability, effective communication, and results-driven approach.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Resident Coordinator

The Salvation Army
09.2021 - 10.2024
  • Implemented strategies to improve overall property appearance, enhancing curb appeal and attracting new residents.
  • Analyzed data on resident demographics and preferences to tailor programs and services that catered effectively to their needs.
  • Managed move-in and move-out processes efficiently, minimizing vacancy periods for maximum occupancy rates.
  • Spearheaded the implementation of a resident feedback system for continuous improvement in community management and satisfaction.
  • Enhanced resident satisfaction by addressing concerns and implementing solutions in a timely manner.
  • Conducted regular property inspections to identify areas needing improvement or maintenance, maintaining a well-kept living environment for all occupants.
  • Coordinated with leasing agents to ensure seamless transitions for incoming residents, reducing stress during relocation.
  • Promoted positive relations between residents and staff.
  • Developed community-building events to foster strong relationships among residents, resulting in increased retention rates.
  • Enforced policies and safety standards through building and room rounds.
  • Supported personal needs of residents dealing with diverse conditions.
  • Conducted daily welfare checks and coordinated with facility staff to meet resident needs.

Patient Care Partner/ Medicine Technologist

Aspen Creek Senior Living
12.2023 - 08.2024
  • Assisted with complex medical equipment setup and usage, enabling healthcare professionals to focus on direct patient care activities.
  • Administered basic first aid treatments as needed after falls or accidents within the facility.
  • Delivered exceptional customer service by addressing patient needs promptly and courteously throughout their visit or stay at the facility.
  • Ensured proper medication storage and distribution procedures were followed to maintain patient safety and prevent drug errors.
  • Participated in ongoing professional development opportunities to stay current on best practices within the healthcare industry.
  • Monitored vital signs, recorded accurate patient data, and reported changes in condition to the appropriate healthcare professionals for prompt intervention.
  • Organized detailed patient records for easy access during rounds or consultations among multidisciplinary teams.
  • Fostered a supportive team environment by consistently offering assistance and encouragement to colleagues during challenging situations.
  • Collaborated with interdisciplinary healthcare teams to develop and execute comprehensive care plans for diverse patient populations.
  • Enhanced patient satisfaction by providing compassionate and attentive care to individuals in various medical settings.
  • Facilitated effective communication between patients, families, and healthcare providers to ensure seamless coordination of care.
  • Coordinated discharge planning efforts with case managers, social workers, and other team members for smooth transitions back into home settings or alternative care facilities.
  • Ensured a safe and clean environment by adhering to infection control protocols, reducing risks of hospital-acquired infections.
  • Streamlined patient intake process for improved efficiency and reduced wait times.
  • Performed routine nursing procedures such as wound dressing changes, catheter care, and blood glucose monitoring under the supervision of a registered nurse or physician.
  • Assisted patients with activities of daily living, promoting independence and improving quality of life.
  • Recognized potential emergencies through vigilant observation of subtle changes in patient conditions, initiating rapid response measures when necessary.
  • Provided comfort measures like therapeutic touch or guided relaxation exercises while delivering direct care services.
  • Provided emotional support and encouragement to patients and their families during difficult situations.
  • Educated patients on self-care techniques, medication administration, and disease management strategies to promote long-term health outcomes.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Documented patient information and care activities in electronic health record.

Care Partner

Maple Spring Assistant Living
01.2023 - 08.2023
  • Served as an advocate for patients'' rights, upholding ethical standards in all aspects of care provision.
  • Monitored vital signs and reported any abnormalities to medical staff for prompt attention and treatment.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Enhanced patient comfort by providing personalized care and support throughout their stay.
  • Facilitated the smooth transition between shifts by providing detailed hand-off reports to incoming care partners.
  • Contributed to a welcoming atmosphere by maintaining clean and organized patient rooms, common areas, and workspaces.
  • Enabled efficient healthcare team collaboration through timely information sharing about changes in patients' conditions.
  • Provided emotional support to patients and families, fostering a positive environment during difficult times.

Case Manager

The GEO Group, Inc.
01.2022 - 09.2022
  • Coordinated referrals for clients to ensure timely access to services.
  • Developed individualized care plans for improved client outcomes.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Improved service outcomes with effective team collaboration.
  • Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Developed partnerships with local agencies to provide broader range of services for clients, broadening their support network.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Negotiated with landlords and housing agencies to secure stable housing for clients, significantly reducing homelessness.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Implemented feedback system for clients to share their experiences, enhancing service quality through direct input.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.

PCA Personal Care Assistant

Heart of Care
12.2019 - 09.2020
  • Utilized blood pressure monitors to regularly check and maintain patient vitals.
  • Operated electronic health record software to accurately document patient information, ensuring timely updates.
  • Provided emotional support and companionship to patients, enhancing mental well-being.
  • Communicated effectively with healthcare team to relay patient needs and changes in condition.
  • Employed gait belts to safely assist patients with mobility, preventing falls and injuries.
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Provided emotional support to patients and families during difficult times, fostering trust and rapport.
  • Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.

Housekeeper

Courtyard by Marriott
01.2019 - 01.2020
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.

Cashier/Sales Associate

Goodwill Industries
06.2019 - 07.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

LEAD CASHIER

NORTHERN LIGHTS CAFE
01.2019 - 04.2019
  • Balance cash register nightly, and make deposit ready for Morning Lead
  • Interact with loyal customers, and ensure service is prompt, and professional
  • File, Data entry, and Inventory management
  • Answer phones as needed, and inform customers of any daily specials
  • Weekly reports - Profit, expenses, employee hours
  • Schedule delivery

Frieght Associate

Home Depot
05.2018 - 01.2019
  • Maximized space within storage areas by ensuring appropriate stacking of merchandise.
  • Supported the development of new hires through mentoring and sharing best practices in freight operations.
  • Provided reliable support in peak periods through flexible scheduling and a strong commitment to team success.
  • Demonstrated adaptability amidst changing business conditions, quickly responding to new challenges and adjusting processes as needed.
  • Improved delivery times by effectively prioritizing urgent orders and coordinating transportation schedules.
  • Implemented a system for tracking high-priority shipments, resulting in improved visibility across supply chain operations.
  • Signed off on and completed paperwork for incoming shipments.
  • Enhanced shipment efficiency by implementing a streamlined loading and unloading process.
  • Assisted in loading and unloading merchandise from delivery trucks while maintaining safety protocols to avoid workplace accidents.
  • Assisted in developing departmental goals, contributing to overall company objectives and growth plans.
  • Established positive working relationships across departments, fostering a collaborative environment that supported continuous improvement efforts.
  • Collaborated with team members to optimize warehouse space, ensuring timely receipt of incoming shipments.
  • Coordinated closely with sales teams to address any order discrepancies or special requests from customers proactively.
  • Ensured accurate documentation for all shipments, minimizing discrepancies and potential delays during transit.
  • Communicated proactively with customers to meet deadlines and minimize escalations.

HOSTESS

SHORE BIRD RESTAURANT & BEACH BAR
12.2016 - 07.2017
  • Greet patrons, and assign seating according to number of people in party
  • Ensure timeliness of customer order, and answer any questions regarding services
  • Answer multi-line phone, and direct calls to correct department
  • Maintain professionalism under any stressful situations
  • Keep a clean, and safe work area for the hostesses at my station
  • Answer incoming calls

Caregiver/Personal Assistant/Companion

Talofa's Caregiver Assistant Living
05.2013 - 07.2015
  • Created engaging activities that stimulated mental and physical wellness of clients.
  • Coordinated transportation and errands to support client independence and mobility.
  • Delivered personal care services, promoting dignity and respect for individuals.
  • Provided companionship and emotional support by engaging in meaningful conversations and activities.
  • Implemented individualized care plans to meet specific needs of clients.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.

Housekeeping Aide

Tradewinds Hotel
07.2013 - 01.2014
  • Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
  • Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
  • Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
  • Adhered strictly to company policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times.
  • Conducted routine inspections of guest rooms and public spaces to ensure adherence to cleanliness standards.
  • Promoted safety awareness among team members through proper use of equipment and chemicals during cleaning tasks.
  • Performed deep-cleaning tasks on a regular basis, ensuring the long-term preservation of hotel assets such as furniture and fixtures.
  • Developed strong relationships with colleagues across departments, fostering a supportive work environment conducive to achieving shared goals.
  • Ordered and stocked supplies to avoid shortages and excess inventory.
  • Reduced complaints by addressing guest concerns promptly and professionally.
  • Dusted and polished surfaces to achieve attractive shine.
  • Transported soiled linens to laundry facilities.
  • Collaborated with team members to complete tasks efficiently, resulting in improved overall performance.
  • Cleaned carpets by vacuuming, shampooing, deodorizing, and disinfecting.
  • Assisted in training new hires on housekeeping standards and procedures, ensuring consistent quality across the team.
  • Prepared rooms with top-notch standards every time.
  • Supported laundry operations by washing, drying, and folding linens as needed, contributing to smooth workflow and room readiness.
  • Adhered to optimal standards for cleanliness, appearance and service.
  • Removed soiled sheets, washcloths and towels.
  • Maintained inventory of cleaning supplies, ensuring adequate stock levels for daily operations.
  • Removed dirt, dust, grease and from surfaces using proper solutions.

Front Desk Receptionist

Outbreak Hotel
02.2012 - 05.2013
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Completed all tasks in compliance with company policies and procedures.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Maintained confidentiality of sensitive data to protect customer and business information.

Education

certificate - culinary arts

Kapiolani Community College
Honolulu, HI
04.2017

DIPLOMA -

HAWAII NATIONAL GUARD YOUTH CHALLENGE ACADEMY
12.2016

Skills

  • Monitoring and evaluation
  • Training and facilitation
  • Budgeting and finance
  • Marketing and promotion
  • Meal preparation
  • Client relationship management
  • Teamwork
  • Teamwork and collaboration
  • Multitasking
  • Reliability
  • Excellent communication
  • Problem-solving abilities
  • Team leadership
  • HIPAA compliance
  • Verbal and written communication
  • Call answering and routing
  • Safety protocols

Certification

  • Culinary Arts
  • CPR Certification
  • First Aid Certification

Personal Information

Work Permit: Authorized to work in the US for any employer

Languages

English
Native or Bilingual

Timeline

Patient Care Partner/ Medicine Technologist

Aspen Creek Senior Living
12.2023 - 08.2024

Care Partner

Maple Spring Assistant Living
01.2023 - 08.2023

Case Manager

The GEO Group, Inc.
01.2022 - 09.2022

Resident Coordinator

The Salvation Army
09.2021 - 10.2024

PCA Personal Care Assistant

Heart of Care
12.2019 - 09.2020

Cashier/Sales Associate

Goodwill Industries
06.2019 - 07.2019

Housekeeper

Courtyard by Marriott
01.2019 - 01.2020

LEAD CASHIER

NORTHERN LIGHTS CAFE
01.2019 - 04.2019

Frieght Associate

Home Depot
05.2018 - 01.2019

HOSTESS

SHORE BIRD RESTAURANT & BEACH BAR
12.2016 - 07.2017

Housekeeping Aide

Tradewinds Hotel
07.2013 - 01.2014

Caregiver/Personal Assistant/Companion

Talofa's Caregiver Assistant Living
05.2013 - 07.2015

Front Desk Receptionist

Outbreak Hotel
02.2012 - 05.2013

certificate - culinary arts

Kapiolani Community College

DIPLOMA -

HAWAII NATIONAL GUARD YOUTH CHALLENGE ACADEMY

Similar Profiles

CREATE PROFILE
Margie Aukuso