Summary
Overview
Work History
Education
Skills
Languages
PACES COACH
Project
Timeline
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Margie Cordova

Secaucus,NJ

Summary

Dynamic retail professional with a proven track record at Burlington, excelling in customer service and team building. Recognized for enhancing customer satisfaction through personalized service and effective conflict resolution. Skilled in cash handling and employee training, fostering a collaborative environment that drives team success and loyalty.

Overview

2
2
years of professional experience

Work History

Retail Sales Associate Cashier

Burlington
Newark, New Jersey
04.2025 - Current
  • Boosted customer satisfaction levels by going the extra mile to personalize service for each customer.
  • Answered phone calls to assist customers with questions and orders.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient, and knowledgeable team members.
  • Followed company safety regulations to maintain a safe work environment.
  • Provided information about products and services to customers.

Team Member

Shake Shack
11.2024 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payments for order totals.

Volunteer

LA IGLESIA DE GREENLEAF
06.2023 - Current
  • Volunteered teaching toddlers and older children about the bible
  • Organized the program curriculum for the youth
  • Assisted with organizing events for the church

Customer Service Representative

Quick Chek Stores
01.2024 - 11.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, increasing loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for customers and the company.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating the company website and placing online orders, improving overall user experience.

Education

High School Diploma -

NORTH BERGEN HIGH SCHOOL
7417 John F. Kennedy Blvd, North Bergen, NJ 07047
06.2024

Skills

  • Customer service
  • Team building
  • Employee training
  • Sales techniques
  • Cash handling
  • Inventory management
  • Conflict resolution
  • Cleanliness and hygiene

Languages

English
Professional
Spanish
Native/ Bilingual

PACES COACH

- Care Plus NJ

Juan Millon

Phone: (201)-814-7722

email: juanm@careplusnj.org

Project

  • Study more about the artistic world.

Timeline

Retail Sales Associate Cashier

Burlington
04.2025 - Current

Team Member

Shake Shack
11.2024 - Current

Customer Service Representative

Quick Chek Stores
01.2024 - 11.2024

Volunteer

LA IGLESIA DE GREENLEAF
06.2023 - Current

High School Diploma -

NORTH BERGEN HIGH SCHOOL

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