Summary
Overview
Work History
Education
Skills
Timeline
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Margie Hines

Dublin,GA

Summary

Dynamic Deli Manager at Nouria/Enmarket with a proven track record in inventory management and customer service excellence. Enhanced operational efficiency by reducing food waste and improving staff training, resulting in increased customer satisfaction. Skilled in food safety compliance and team direction, fostering a positive work environment and achieving store goals.

Experienced with overseeing deli operations and ensuring exceptional customer service. Utilizes effective inventory management and staff training to optimize workflow and productivity. Strong understanding of food safety regulations and quality control to maintain superior standards.

Accomplished culinary professional prepared to bring extensive experience and results-driven approach to new role. History of optimizing operations and elevating customer service in fast-paced deli environments. Strong focus on team collaboration and achieving results while adapting to changing needs and maintaining high standards.

Committed and hardworking Shift lead with 1 years of experience directing deli/convince store food service. Well-rounded leader with talent for supervising employees and commutation/customer service. Swift problem solver with quick and effective solutions to wide array of issues.

Overview

7
7
years of professional experience

Work History

Deli Manager

Nouria/Enmarket
12.2024 - Current
  • Managed supply chain functions for deli supplies, ingredients and merchandise.
  • Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
  • Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
  • Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
  • Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
  • Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
  • Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
  • Worked closely with other department managers to improve cross-functional collaboration within the store.
  • Collaborated with store management to achieve overall operational goals, contributing to store success.
  • Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.

Back of House Supervisor

Dairy Queen Grill & Chill
08.2022 - 12.2024
  • Ensured kitchen cleanliness, adhering to health and safety regulations for optimal sanitary conditions.
  • Practiced sanitation and safety procedures using approved disinfecting products and encouraging social distancing.
  • Prioritized tasks and time to complete daily projects.
  • Implemented cross-training initiatives, resulting in a more versatile workforce capable of handling various tasks as needed.
  • Addressed customer concerns promptly, demonstrating excellent conflict resolution skills to maintain satisfaction levels.
  • Improved employee retention by providing ongoing training and promoting a positive work environment.
  • Collaborated with front-of-house staff to ensure seamless service during peak hours.
  • Maintained open lines of communication with front-of-house supervisor to address any issues impacting guest experience.

Assistant Manager

Family Dollar
03.2019 - 10.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.

Education

High School Diploma -

West Laurens High
Dublin, GA

Skills

  • Customer service
  • Employee supervision
  • Task delegation
  • Inventory management
  • Team direction
  • Ordering supplies
  • Food safety compliance
  • Staff training
  • Sanitation standards
  • Waste reduction
  • Scheduling coordination
  • Cost controls
  • Sales promotion
  • Cleaning & sanitation
  • Worker scheduling
  • Point-of-sale system
  • Deli product packaging
  • Display upkeep
  • Food safety

Timeline

Deli Manager

Nouria/Enmarket
12.2024 - Current

Back of House Supervisor

Dairy Queen Grill & Chill
08.2022 - 12.2024

Assistant Manager

Family Dollar
03.2019 - 10.2021

High School Diploma -

West Laurens High

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Margie Hines