Margie Nisley
Elkhart,IN
Summary
Proven to excel in high-pressure environments, I leveraged exceptional customer service and cash handling skills at Courtyard by Marriott to enhance guest satisfaction significantly. My ability to resolve conflicts and manage multiple tasks efficiently, coupled with a strong work ethic, has consistently improved team workflow and customer loyalty.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Server/bartender
Courtyard by Marriott
12.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Front Desk Clerk
Courtyard/fairfield
10.2024 - Current
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
Assistant Manager
7-11 Convenience Store
08.2024 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Cashier
Caseys General Stores Inc
12.2023 - 08.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Diploma - General Studies
Edwardsburg High School
Edwardsburg, MI06.1982
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Certification
Bartenders license
Timeline
Server/bartender
Courtyard by Marriott
12.2024 - Current
Front Desk Clerk
Courtyard/fairfield
10.2024 - Current
Assistant Manager
7-11 Convenience Store
08.2024 - 10.2024
Customer Service Cashier
Caseys General Stores Inc
12.2023 - 08.2024
Diploma - General Studies
Edwardsburg High School
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