Margie Rivera
Laredo,TX
Summary
Reliable professional with background in medical/dental reception and patient coordination. Experienced in managing front desk operations, scheduling appointments, maintaining medical records confidentially and providing high quality customer service to patients. Strong communication skills, adept at multi-tasking and problem-solving capabilities demonstrated through previous roles. Made significant impact by improving office efficiency and fostering positive relationships with patients.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Secretary
Pro Trucking CDL Academy
Laredo, TX
09.2023 - Current
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Handled student enrollment, invoicing, and provided essential support for program advancement.
- Created study aids and organizational tools for students.
Dental Assistant
Ahhh Smile Family Dentistry
Laredo, TX
02.2023 - 08.2024
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
- Educated patients on proper oral hygiene techniques and habits.
- Maintained a neat, clean and organized environment throughout the office.
- Kept accurate records of dental treatments provided for each patient's visit.
- Took digital X-rays of teeth using radiographic equipment.
- Sterilized instruments according to established guidelines and protocols.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
Dental Assistant
Dr. Carlos Romero DDS
Laredo, TX
11.2015 - 11.2017
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Fabricated temporary crowns or bridges from impressions taken by the dentist.
- Helped maintain inventory levels of all dental supplies used in day-to-day operations.
- Handled billing inquiries from insurance companies regarding claims submitted by the office.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Explained dental services and payment plans to help patients make informed decisions.
Education
Associate of Applied Science - Dental Assisting
San Antonio College
San Antonio, TX05-2008
Some College (No Degree) - Biology
St Marys University
San Antonio, TXSkills
- Customer Service
- Appointment Scheduling
- Supply Restocking
- Office Administration
- Filing experience
- Data Verification
- Friendly and positive demeanor
Certification
- Registered Dental Assistant
References
References available upon request.
Timeline
Secretary
Pro Trucking CDL Academy
09.2023 - Current
Dental Assistant
Ahhh Smile Family Dentistry
02.2023 - 08.2024
Dental Assistant
Dr. Carlos Romero DDS
11.2015 - 11.2017
Associate of Applied Science - Dental Assisting
San Antonio College
Some College (No Degree) - Biology
St Marys University
- Registered Dental Assistant
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