Margie Tennant
Clairton,PA
Summary
Dynamic manager with a proven track record at Mopping Moms, excelling in team leadership and customer service. Enhanced customer satisfaction through effective problem-solving and communication. Successfully motivated staff to achieve productivity goals while maintaining a safe and organized environment, fostering a culture of excellence and engagement.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Manager
Mopping Moms
Pittsburgh, PA
07.2009 - 02.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Head Cashier/Union Steward
Lerner New York
Upper St Clair, Pennsylvania
03.2000 - 04.2003
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
Sales Representative
Kaufmann's Department Store
Upper St Clair , Pennsylvania
06.1993 - 02.2003
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Presented professional image consistent with company's brand values.
- Recorded accurate and efficient records in customer database.
Education
Certificate - Medical Coding And Billing Specialist
University of Phoenix
Tempe, AZ02-2025
High School Diploma -
South Park High School
South Park Township, PA06-1993
Skills
Customer service
Team leadership
Time management
Decision-making
Work flow
Problem solving
Communication
Detail oriented
Certification
- Certified by the National HealthCare Association
- Certified coding and billing specialist
Timeline
Manager
Mopping Moms
07.2009 - 02.2025
Head Cashier/Union Steward
Lerner New York
03.2000 - 04.2003
Sales Representative
Kaufmann's Department Store
06.1993 - 02.2003
Certificate - Medical Coding And Billing Specialist
University of Phoenix
High School Diploma -
South Park High School