Maria Martinez
Lewisville,TX
Summary
Bilingual Assistant Branch Manager experienced in sales and customer service, specializing in relationship management and conflict resolution. Achieved client loyalty and account retention through effective financial planning guidance and operational oversight. Focused on enhancing customer satisfaction and streamlining branch operations.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Assistant Branch Manager
SURGE
Lewisville, Texas
07.2026 - Current
- Managed branch operations for SURGE staffing office and daily service tasks.
- Coordinated recruiter schedules for interviews and onboarding sessions, ensuring timely completion of candidate onboarding paperwork.
- Supported branch manager with client communication and account updates.
- Reviewed employee timecards, attendance, and payroll details for accuracy.
- Addressed employee concerns and client requests through clear, professional communication, enhancing overall satisfaction.
- Maintained branch files, hiring records, and staffing documentation.
- Monitored office workflows to enhance coordination across recruiting and dispatch, streamlining overall operations.
- Recruited new staff members through job postings and conducting interviews.
Sales Agent
Fred Loya Insurance
Garland, TX
08.2021 - 07.2026
- Applied strategic communication and interpersonal skills to develop and maintain high-value business relationships with diverse clients
- Delivered exceptional bilingual customer service in English and Spanish, addressing inquiries and resolving complaints promptly to ensure client satisfaction
- Engaged positively with customers through multiple channels including in-person, phone, and email to support sales and service needs
- Maintained accurate records of customer interactions and transactions, enhancing the efficiency of business operations
- Resolved conflicts and customer issues effectively, improving overall customer experience and satisfaction
- Engaged with customers through multiple channels including in-person, phone, and email, facilitating seamless sales and service interactions
Education
High School Diploma -
Lewisville High School
Lewisville, TXSkills
- Branch operations
- Customer
- Operational Reporting
- Database Management
- Microsoft Office
- Appointment Scheduling
- Compliance Management
- Payroll administration
- Timecard auditing
- Applicant tracking
- Customer relationship management
- Employee onboarding
- Interview coordination
- Workforce coordination
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
Limited Lines License
Languages
Work Permit: Authorized to work in the US for any employer
Additional Information
Work Permit: Authorized to work in the US for any employer
Timeline
Assistant Branch Manager
SURGE
07.2026 - Current
Sales Agent
Fred Loya Insurance
08.2021 - 07.2026
High School Diploma -
Lewisville High School