Margine Barquero
Hayward,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
14
14
years of professional experience
Work History
Rooms Manager
Hotel Abri
08.2024 - Current
- Staff and operations management: Supervise and schedule staff in departments like front office and housekeeping, conduct performance reviews, and manage staff training.
- Quality control: Regularly inspect guest rooms and public areas to ensure they meet cleanliness and appearance standards.
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Coordinated with other departments to ensure smooth functioning of operations.
- Developed and implemented strategies to maximize guest satisfaction and optimize operational efficiency.
- Conducted regular meetings with staff members to discuss new initiatives or changes in existing processes.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
- Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.
- Analyzed customer feedback data to identify areas of improvement.
Property Manager
Days Inn by Wyndham South San Francisco
South San Francisco, California
06.2013 - 06.2024
- Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals
- Register guests, assign rooms, & issue room keys•Make courtesy call to guests to assure their complete satisfaction with their room, etc•Schedule and make Wake-up Calls•Receive and transmit messages•Keep records of occupied rooms and guests’ accounts•Make and confirm reservations•Present statements to and collect payments from departing guests
- Staff management: Recruiting, training, and monitoring staff, and planning work schedules
- Leadership: Assigning tasks, resolving problems, and boosting morale
- Communication: Explaining policies and assignments to employees, and communicating with customers and stakeholders
- Budgeting: Managing budgets and financial plans, and controlling expenditure
- Marketing: Implementing marketing strategies and setting and achieving sales and profit targets
- Customer service: Meeting and greeting customers, dealing with complaints and comments, and ensuring guest satisfaction
- Operations: Supervising maintenance, supplies, renovations, and furnishings.
Hotel Front Desk Clerk
Comfort Inn & Suites San Francisco Airport North
South San Francisco, California
06.2013 - 11.2013
- Greeting guests: Being courteous and efficient when welcoming guests
- Check-in and check-out: Managing room reservations, checking guests in and out, and distributing room keys
- Answering questions: Responding to guest inquiries and complaints in a timely and friendly manner
- Processing payments: Taking payment from guests for hotel services
- Explaining amenities: Sharing information about the hotel and local attractions
Hotel Housekeeper
Comfort Inn & Suites San Francisco Airport North
South San Francisco, California
05.2012 - 06.2013
- Perform general cleaning duties, including dusting, vacuuming, mopping and surface cleaning of all assigned areas. Ensure all rooms and common areas are clean, sanitised and presentable. Restock and replenish supplies such as toiletries, towels and other amenities.
Education
High School Diploma -
Jefferson High School
Daly City, CA06-2006
Skills
- Property management
- Guest Relations
- Customer service-focused
- Maintenance Coordination
- Inventory control
- Restocking supplies
- Attention to detail
- Reliability
- Interpersonal skills
- Written communication
- Organizational skills
- Time management abilities
- Multitasking and prioritizing
- Adaptability
- Problem-solving aptitude
- Guest request response
- Staff scheduling
- Staff training and development
- Property Management Systems
- Staff supervision
- Employee scheduling
- Hospitality
- Credit and debit card transactions
- Outstanding communication skills
- Daily shift oversight
- Hospitality services
- Decision-making capacity
- Guest relations
- Workflow planning
- Training and coaching
- Employee supervision
- Complaint handling
- Team management
- Payroll
Timeline
Rooms Manager
Hotel Abri
08.2024 - Current
Property Manager
Days Inn by Wyndham South San Francisco
06.2013 - 06.2024
Hotel Front Desk Clerk
Comfort Inn & Suites San Francisco Airport North
06.2013 - 11.2013
Hotel Housekeeper
Comfort Inn & Suites San Francisco Airport North
05.2012 - 06.2013
High School Diploma -
Jefferson High School