Opera
Abishek Giri
Rooms Manager
Napa,CA
Summary
Professional hospitality manager with broad experience in overseeing room operations. Skilled in team leadership, guest services, and operational efficiency. Strong focus on collaboration and delivering results. Adaptable to changing needs and highly dependable. Proficient in staff training, conflict resolution, and maintaining high standards of cleanliness and guest satisfaction.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Rooms Manager
Carneros Resort & Spa
09.2023 - 03.2025
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
- Implemented staff training programs, improving employee performance and team cohesion.
- Balanced daily cash transactions, accurately maintaining financial records for the front office department.
- Assisted in budget creation for the Housekeeping Department, ensuring accurate forecasting of expenses related to staffing, supplies, equipment, and other costs.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
Resident Manager
Housr Homes Private Limited
08.2022 - 08.2023
- Managed daily operations, ensuring smooth functioning of the residential complex.
- Screened and reviewed resident applications by completing credit and criminal background checks.
- Completed annual rent calculations, repairs and lease agreements using housing database software.
- Fostered community relationships to improve resident satisfaction through hosting community events.
- Collected, recorded and deposited monthly rents from 150 tenants.
Community Manager
Workafella
07.2021 - 07.2022
- Managed client meetings and handled tenant logistics and leases, move-ins and move-outs for a 12 storey building with a capacity of 2600 people.
- Collected a total rental revenue of $200,000 every month from the clients and maintained records of accounts.
- Supervised a 44 member team on day-to day productivity by leveraging hands-on leadership abilities.
- Boosted renewal rents while maintaining 90% level on effective rent numbers.
- Aided upper-level leaders by completing budgets and send centre reports for executive action planning.
Senior Customer Relations Executive
Workafella
04.2021 - 07.2021
- Conducted the property visits of clients, described features and promoted services.
- Created and maintained daily, weekly and monthly reports using Microsoft Excel for various departments.
- Handled close to 50 calls per day to address client enquiries.
Front Office Associate
The Oberoi Bengaluru
07.2018 - 03.2020
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Collected room deposits, fees, and payments.
- Gained hands-on experience in reservations, concierge services, front desk operations, and business center management.
Internship
Taj Clubhouse
06.2016 - 10.2016
- Answered and transferred incoming telephone calls, taking messages for various staff members.
- I had the opportunity to work with all the major departments (Front Office, Housekeeping, Food & Beverage and Food Production).
Education
Bachelor of Science - Hospitality And Hotel Administration
IHM Chennai
Chennai 05.2015 - 01.2018
Skills
MS Office
Software
Zendesk
Salesforce
SMS
Additional Information
- Volunteering and community involvement.
- Sports (Cricket, Basketball, Badminton, Table Tennis) and Travel.
Timeline
Rooms Manager
Carneros Resort & Spa
09.2023 - 03.2025
Resident Manager
Housr Homes Private Limited
08.2022 - 08.2023
Community Manager
Workafella
07.2021 - 07.2022
Senior Customer Relations Executive
Workafella
04.2021 - 07.2021
Front Office Associate
The Oberoi Bengaluru
07.2018 - 03.2020
Internship
Taj Clubhouse
06.2016 - 10.2016
Bachelor of Science - Hospitality And Hotel Administration
IHM Chennai
05.2015 - 01.2018
Languages
English
Advanced
Tamil
Very Good
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