Robel Fitwi
Willows Lodge
Seattle,WA
19
Years of experience
Hospitality Leader experienced in luxury and high-volume hotel operations. Achieved operational success through effective rooms division management, housekeeping leadership, and front office optimization. Focused on team culture development, guest satisfaction enhancement, and operational efficiency.
Work History
Rooms Manager
7 Years 3 Months- Lead rooms division operations with responsibility for luxury-level guest experience across all room categories.
- Oversee front office and room operations, ensuring seamless coordination and elevated service standards.
- Managed department scheduling, logistics, inventory, and cross-department communication to ensure operational efficiency.
- Directed 50+ staff and vendors, sourcing local services and goods through third-party suppliers to enhance guest experience.
- Direct 50+ staff and vendors, including sourcing local services and goods through third-party suppliers.
- Drive employee engagement through inclusive leadership and collaborative team culture.
- Conducted routine inspections of 120+ rooms and amenities to maintain brand standards and guest satisfaction.
- Promotion from Housekeeping Manager
Operations Manager / Director of Housekeeping / Chief Engineer
1 Year 4 Months- Optimized front office operations, streamlining daily workflow and enhancing guest satisfaction.
- Directed Housekeeping Department, managing staffing, quality control, cleanliness standards, and daily room readiness.
- Oversaw and optimized front office operations, ensuring smooth daily workflow and elevated guest satisfaction.
- Managed 90+ employees across housekeeping, front desk, and engineering, promoting a collaborative and high-performing culture.
- Developed and implemented training programs to strengthen departmental consistency and service excellence.
- Assisted in developing and managing operational budgets, including labor forecasting, departmental expenses, and capital planning.
- Recruited, onboarded, and developed staff to support long-term operational stability.
- Recruited and developed staff, creating a foundation for long-term operational stability.
Assistant Housekeeping Manager
2 Years 4 Months- Assisted Executive Housekeeper in optimizing daily operations and enhancing departmental leadership.
- Supported Executive Housekeeper in daily operations and departmental leadership.
- Coordinated planning and alignment for team goals and priorities to ensure strategic focus.
- Oversaw payroll, scheduling, and complex calendar coordination while managing confidential executive communications.
Night Auditor & Guest Service Representative
1 Year 10 Months- Completed nightly audit, corrected discrepancies, and balanced financial activity to ensure accurate reporting.
- Prepared daily revenue reports and transmitted credit card batches to maintain financial integrity.
- Trained new hires on front desk operations and night audit procedures.
- Trained new hires on front desk operations and night audit procedures, enhancing team performance and service quality.
- Managed market inventory and ensured accurate end-of-day reporting.
Operations Supervisor
7 Months- Supervised housekeeping operations for a 180-room hotel.
- Assigned daily work duties, inspected rooms for quality assurance, and resolved service or equipment issues to maintain standards.
- Coordinated activities among Front Desk, Food & Beverage, and Breakfast Bar to ensure seamless guest experiences.
- Coordinated activities across Front Desk, Food & Beverage, and Breakfast Bar.
- Prepared comprehensive reports on occupancy, payroll, scheduling, and departmental expenses for strategic planning.
- Prepared reports for occupancy, payroll, scheduling, and departmental expenses.
Bellman & Guest Service Representative
6 Years 9 Months- Acted as the primary guest contact for a 1,400-room flagship property.
- Delivered luggage assistance, escorted guests, and provided concierge-level service to enhance guest satisfaction.
- Shared hotel information, local event details, and tourism guidance to enrich guest stays.
- Offered hotel information, local event details, and tourism guidance.
- Cross-trained in multiple roles to support team efficiency and service quality. in Front Desk, Housekeeping, and Loss Prevention.
- Supported departmental scheduling and team coordination.
Education
Associate Degree
Skills
Culture building
Leadership training
Budget oversight
Interpersonal communication
Operational efficiency
Culture building & team engagement
Guest experience management
Vendor management
Department collaboration
Staff development
Standard operating procedures
Complex interpersonal communication
Microsoft Office proficiency
Awards
Leader of the Year - 2023, Leader of the Quarter - Q3 2021, Leader of the Quarter - Q2 2022, Employee of the Month - June 2022, July 2020
Timeline
Rooms Manager
Willows Lodge
04.2019 - CurrentRead More
Operations Manager / Director of Housekeeping / Chief Engineer
Marriott
12.2017 - 04.2019Read More
Assistant Housekeeping Manager
The Edgewater Hotel
08.2015 - 12.2017Read More
Operations Supervisor
Residence Inn by Marriott
01.2015 - 08.2015Read More
Night Auditor & Guest Service Representative
Courtyard by Marriott
03.2014 - 01.2016Read More
Bellman & Guest Service Representative
Sheraton Seattle Hotel
04.2007 - 01.2014Read More
Shoreline Community College
Associate Degree
Read More