Celina Powe
Starbucks
San Antonio
9
years of professional experience
Store Manager experienced in enhancing customer satisfaction and driving sales growth. Achieved operational excellence through effective team collaboration, inventory management, and staff training. Focused on optimizing store performance and delivering positive shopping experiences.
Work History
Store Manager
6 Years 6 Months- Led daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored team members to enhance service quality and operational efficiency.
- Implemented inventory management strategies to minimize waste and control costs.
- Analyzed sales data to identify trends and develop actionable plans for improvement.
- Enhanced team collaboration through effective communication and conflict resolution techniques.
- Developed and executed promotional campaigns to drive customer engagement and sales growth.
- Fostered a positive store culture focused on teamwork, respect, and employee development.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
General Manager
2 Years 5 Months- Directed daily operations, ensuring efficiency and adherence to company standards.
- Implemented training programs, enhancing team performance and customer service quality.
- Analyzed sales data to identify trends, driving strategic menu adjustments and promotions.
- Coordinated inventory management, optimizing stock levels to reduce waste and improve profitability.
- Developed and maintained relationships with vendors, securing quality supplies at competitive prices.
- Mentored management staff, fostering leadership skills and promoting career development within the team.
- Executed marketing strategies that increased customer engagement and enhanced brand loyalty in local markets.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
Education
Associate of Science - Pre Med
- [3.5] GPA
Skills
Inventory management
Cash management
Customer service
Customer relations
Customer response
Multitasking
Leadership coaching
Team building
Team management
Employee termination
Culture building
Performance management
Team culture
Timeline
Store Manager
Starbucks
01.2020 - CurrentRead More
General Manager
Chipotle
08.2017 - 01.2020Read More
University of Maryland
Associate of Science from Pre Med
Read More