Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Tanner Tweten

Tanner Tweten

Minneapolis,MN

Summary

Enthusiastic hospitality professional devoted to the art of unique offerings and excellent guest service. Builds culture and promotes company growth through effective leadership of a skilled staff, maintaining outstanding accommodations, and fostering exceptional guest experiences that encourage repeat business.

Overview

13
13
years of professional experience
1
1
Certificate

Work History

Rooms Assistant Manager

Four Seasons Hotels and Resorts
10.2024 - Current
  • Support guest arrival and departure experience, manage VIP and group room blocks, and resolve billing and service issues with poise and urgency
  • Respond to and resolve guest concerns across all departments, ensuring luxury standards and personalized recovery
  • Oversee performance and productivity of Front Desk Agents, Concierge, and Guest Service Representatives; coach in real time to uphold brand and luxury standards
  • Ensure financial accuracy at the front desk through cashier audits, credit checks, and daily reconciliation procedures
  • Champion cross-department collaboration to improve service consistency and colleague engagement

Interim Assistant General Manager

Element By Westin
07.2024 - Current

General Manager

Element by Westin
08.2021 - 07.2024
  • Worked meticulously with architects and designers to develop renovation specifications, including soft goods and full lobby rework, procure furniture and materials, and see through construction.
  • Oversaw construction process with General Contractor as primary contact for ownership
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity, overseeing Human Resources Director

Opening Director of Lifestyle- Jasper Hotel

Aparium Hotel Group
12.2020 - 08.2021
  • Built and maintained relationships with local collaborators to enhance property's design, guest amenities, and programming.
  • Immersed staff of over 100 associates to local offerings, brand story, and hotel design.
  • Developed communications to drive forward progress in public relations.

Assistant General Manager

Element by Westin
05.2018 - 12.2020
  • Led all departments including guest services, housekeeping, food and beverage, sales, and engineering.
  • Maximized team performance by encouraging, training and disciplining employees.
  • Carefully prepared biweekly payroll
  • Supervised various critical tasks, including budget implementations, employee reviews, and training

Hotel Manager

Hotel Donaldson
04.2014 - 04.2018

Guest Service Host

Hotel Donaldson
09.2012 - 04.2014

Education

Psychology

Concordia College, Moorhead, MN

Skills

  • Culture building
  • Training and development
  • Community involvement
  • Coaching and mentoring
  • Interpersonal communication
  • Budget control
  • Team Leadership
  • Operations management

Accomplishments

  • Directly managed every aspect of renovating a 130-room franchised property including PIP (TRIP) requirement negotiations, architect selection, design, procurement, management of General Contractor and sub-contractors, and operations; The hotel stayed operational during the process.
  • Managed the critical path for the opening of a 125-room independently branded property and all efforts related to amenity design, marketing, and public relations as well the grand opening celebration.
  • Worked tirelessly in a grass-roots effort to start and grow a non-profit alliance aimed at connecting industry professionals, and was recognized for these efforts with the "Tourism Champion Award"
  • Led the critical path in transitioning 130-room franchised property through platform integration from Starwood to Marriott, including PMS, revenue, sales, website, and loyalty programs.

Certification

ServSafe, National Restaurant Association, Fargo, ND

Food Manager Certification, 2018 - current

Timeline

Rooms Assistant Manager - Four Seasons Hotels and Resorts
10.2024 - Current
Interim Assistant General Manager - Element By Westin
07.2024 - Current
General Manager - Element by Westin
08.2021 - 07.2024
Opening Director of Lifestyle- Jasper Hotel - Aparium Hotel Group
12.2020 - 08.2021
Assistant General Manager - Element by Westin
05.2018 - 12.2020
Hotel Manager - Hotel Donaldson
04.2014 - 04.2018
Guest Service Host - Hotel Donaldson
09.2012 - 04.2014
Concordia College - , Psychology

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Tanner Tweten