Galaxy LightSpeed PMS
Tanner Tweten
Minneapolis,MN
Summary
Enthusiastic hospitality professional devoted to the art of unique offerings and excellent guest service. Builds culture and promotes company growth through effective leadership of a skilled staff, maintaining outstanding accommodations, and fostering exceptional guest experiences that encourage repeat business.
Overview
12
12
years of professional experience
1
1
Certificate
Work History
Interim Assistant General Manager
Element By Westin
07.2024 - Current
General Manager
Element by Westin
08.2021 - 07.2024
- Worked meticulously with architects and designers to develop renovation specifications, including soft goods and full lobby rework, procure furniture and materials, and see through construction.
- Oversaw construction process with General Contractor as primary contact for ownership
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity, overseeing Human Resources Director
Opening Director of Lifestyle- Jasper Hotel
Aparium Hotel Group
12.2020 - 08.2021
- Built and maintained relationships with local collaborators to enhance property's design, guest amenities, and programming.
- Immersed staff of over 100 associates to local offerings, brand story, and hotel design.
- Developed communications to drive forward progress in public relations.
Assistant General Manager
Element by Westin
05.2018 - 12.2020
- Led all departments including guest services, housekeeping, food and beverage, sales, and engineering.
- Maximized team performance by encouraging, training and disciplining employees.
- Carefully prepared biweekly payroll
- Supervised various critical tasks, including budget implementations, employee reviews, and training
Hotel Manager
Hotel Donaldson
04.2014 - 04.2018
Guest Service Host
Hotel Donaldson
09.2012 - 04.2014
Education
Psychology
Skills
- Culture building
- Training and development
- Community involvement
- Coaching and mentoring
- Interpersonal communication
- Budget control
- Team Leadership
- Operations management
Accomplishments
- Directly managed every aspect of renovating a 130-room franchised property including PIP (TRIP) requirement negotiations, architect selection, design, procurement, management of General Contractor and sub-contractors, and operations; The hotel stayed operational during the process.
- Managed the critical path for the opening of a 125-room independently branded property and all efforts related to amenity design, marketing, and public relations as well the grand opening celebration.
- Worked tirelessly in a grass-roots effort to start and grow a non-profit alliance aimed at connecting industry professionals, and was recognized for these efforts with the "Tourism Champion Award"
- Led the critical path in transitioning 130-room franchised property through platform integration from Starwood to Marriott, including PMS, revenue, sales, website, and loyalty programs.
Certification
ServSafe, National Restaurant Association, Fargo, ND
Food Manager Certification, 2018 - current
Software
Opera PMS
Microsoft Office
Salesforce
Paycom HRS
Timeline
Interim Assistant General Manager - Element By Westin
07.2024 - Current
General Manager - Element by Westin
08.2021 - 07.2024
Opening Director of Lifestyle- Jasper Hotel - Aparium Hotel Group
12.2020 - 08.2021
Assistant General Manager - Element by Westin
05.2018 - 12.2020
Hotel Manager - Hotel Donaldson
04.2014 - 04.2018
Guest Service Host - Hotel Donaldson
09.2012 - 04.2014
Concordia College - , Psychology
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