Margo Bussell
Rochelle
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Laundry Attendant
Best Western Hotel
Rochelle, IL
11.2025 - Current
- Sorted, washed, dried, and folded linens and guest clothing to maintain quality standards.
- Operated washer and dryer machines to ensure efficient laundry processing.
- Maintained cleanliness of laundry area to promote a safe working environment.
- Assisted with inventory management by tracking linen quantities and reporting shortages.
Security Officer
Securitas Security Services USA
Rockford, IL
04.2023 - Current
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols, identifying potential hazards and addressing security concerns.
- Coordinated with law enforcement to address incidents swiftly.
- Prepared detailed reports on daily activities, incidents, and observations for management review.
Maintenance Assistant
Target Logistics
DeKalb, IL
07.2021 - 04.2023
- Conducted regular maintenance inspections to ensure optimal functionality of equipment and facilities.
- Assisted in troubleshooting and repairing mechanical issues, enhancing operational efficiency.
- Maintained inventory of maintenance supplies, ensuring availability for timely repairs.
- Collaborated with team members to develop preventative maintenance schedules, reducing downtime.
Onsite Coordinator Laundry
Aramark
Rochelle, IL
02.2018 - 06.2021
- Coordinated onsite logistics for events, ensuring seamless operations and adherence to client specifications.
- Managed vendor relationships, optimizing service delivery and enhancing customer satisfaction.
- Led training sessions for new staff, improving team efficiency and operational knowledge.
- Developed and implemented process improvements, reducing response times for onsite support requests.
- Collaborated with cross-functional teams to align service offerings with client needs and expectations.
- Fostered a positive work environment that encouraged teamwork, open communication, and mutual respect among employees.
Education
Bachelor of Arts - Hospitality Administration And Management
Le Cordon Bleu
Scottsdale, AZ10-2011
Skills
- Workplace cleanliness
- Customer service
- Active listening
- Data entry
- Critical thinking
- Relationship building
- Conflict resolution
- Complaint handling
- Client relations
- Customer satisfaction measurement
Timeline
Laundry Attendant
Best Western Hotel
11.2025 - Current
Security Officer
Securitas Security Services USA
04.2023 - Current
Maintenance Assistant
Target Logistics
07.2021 - 04.2023
Onsite Coordinator Laundry
Aramark
02.2018 - 06.2021
Bachelor of Arts - Hospitality Administration And Management
Le Cordon Bleu