Summary
Overview
Work History
Education
Skills
Timeline
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Margo Ciadella

MESA,Arizona

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Medical Staff Coordinator

Banner Health
09.2022 - Current
  • Enhanced patient care by coordinating medical staff schedules and ensuring adequate coverage at all times.
  • Streamlined credentialing processes for faster onboarding of new medical staff members.
  • Improved communication between departments by organizing regular interdisciplinary meetings and providing comprehensive meeting minutes.
  • Reduced errors in documentation by implementing a thorough auditing process for medical staff records.
  • Ensured compliance with regulatory standards by conducting regular internal audits of departmental policies and procedures.

Healthcare Scheduling Specialist

Banner Health
11.2017 - Current
  • Exceeded established call metrics, including customer satisfaction and scheduling accuracy
  • Kept detailed logs of calls and actions with Cerner
  • Provides patients with information, pre and port test=instruction, provides location of appointment and directions
  • Accurately obtain and document all necessary data
  • Cross-trained in QA/Auditing

Credit Card Specialist

JPMorgan Chase
04.2016 - 05.2017
  • Provide excellent customer service, multi task on multiple computers programs, de-escalating calls from upset customers
  • Consulted with customers to resolve complaints and verify financial and credit transactions
  • Approached and solved work problems with initiative and sound judgement.

Assistant Manager

Soma Intimates
01.2014 - 12.2016
  • Manage and support a team, knowledge of computer and POS system, providing excellent customer service, cash handling
  • Improved customer relations, maintained brand loyalty, and recaptured lost revenue opportunities by smoothly handling escalated problems
  • Assisted with training and developing new sales team members in company policies, procedures, and standards
  • Delegated tasks to staff members and monitored completion to verify quality and completeness of work.

Education

GED -

12.2015

Skills

  • Organization
  • Time management
  • Task prioritization
  • Written communication
  • Customer relations
  • Ability to work under pressure
  • Medical Terminology
  • Problem Solving

Timeline

Medical Staff Coordinator

Banner Health
09.2022 - Current

Healthcare Scheduling Specialist

Banner Health
11.2017 - Current

Credit Card Specialist

JPMorgan Chase
04.2016 - 05.2017

Assistant Manager

Soma Intimates
01.2014 - 12.2016

GED -

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Margo Ciadella