Expedited the onboarding process for new medical staff by efficiently managing initial appointments and reappointments.
Maintained accurate files, records and credentialing documents in well-maintained databases using MD-Staff.
Coordinated with various departments to obtain necessary documentation for credentialing processes.
Received and evaluated applications to look for missing and inaccurate information.
Guided clinical credentialing and privileging processes to re-appoint medical staff
Ensured smooth communication flow between departments by acting as a liaison between medical staff services and other administrative units.
Assisted with special projects as needed, demonstrating adaptability and commitment to the success of the organization.
Conducted primary source verifications such as board certifications.
Credentialing Specialist
Imperial Health Holdings
05.2022 - 01.2024
Completes credentialing, re-credentialing, and medical staff applications for clinical staff and submits information to commercial and government payers in a timely manner
Ensures that all provider files are complete with current licensing and certification documents
When appropriate, work cooperatively with administrative staff to obtain pertinent information necessary for IPA’S
Develops thorough understanding of credentialing terminology and documents
And can utilize external systems used to research and obtain pertinent information
Responsible for the timely gathering and submitting for processing to IPA’S and health plans on an ongoing basis, all credentialing applications
Manages provider profiles in practice management
Tracks all pending applications and notifies the supervisor of any challenges with obtaining information
Responsible for reviewing and verifying all credentialing documentation for providers, confirming consistency and accuracy based on regulatory requirements
Notifies employees of expiring licensure and certification documents to ensure100% compliance with credentialing policies
Credentialing Coordinator
Algos Inc – Synovation Medical Group
05.2020 - 05.2022
Maintained current, accurate, and complete individual provider files
Collected all medical licenses, CV, drug administration, board certifications, DEA license, and malpractice insurance for physicians and mid-levels
Process and complete all initial and re-credentialing applications to contracted networks
Reviewed and completed data entry of credentialing information
Forward applications to providers and ensured accuracy and completeness of information
Updated providers CAQH account profiles and format rosters to meet each health plans requirements
Medical Billing/Collector
Algos Inc – Synovation Medical Group
Rancho Cucamonga, CA
04.2017 - 05.2020
Work claims and claim denials to ensure maximum reimbursement for services provided
Works directly with insurance companies to get claims processed and paid
Responsible for processing payments, adjustments and denials according to established guidelines (Payment Posting)
Successfully works as a team member
Performs corrections for patient registration information that includes patient demographics and insurance information
Able to assist with training materials and training staff members
Works collaboratively with management to create and analyze tracking reports
Authorizations Coordinator
Algos Inc – Synovation Medical Group
Rancho Cucamonga, CA
02.2013 - 04.2017
Answer authorization status calls and resolving patient authorization issues
Communicating effectively with insurance carriers/customers via telephone and email
Filing paperwork and maintaining organization systems
Data entry and verifying insurance eligibility
Submit requests for authorizations for HMO’s, PPO’s, and Workers Comp
Contact HMO’s, PPO’s, and Workers Comp insurances to check authorization status updates, correct procedures and/or facilities
Transcription Assistant /Front Desk
Azusa Pain Management – Synovation Medical Group
Azusa, CA
06.2010 - 02.2013
Prepared progress report documents through revision and proofreading and delivered via physical mail and email
Enter medical reports into electronic health records systems
Identify inconsistencies, errors, and missing information within a report
Manage the scheduling activities of patients by manually inputting information into Nextgen
Insurance intake for HMO’s, PPO’s, and Workers Compensation
Answering high volume inbound calls while addressing patient inquires with accurate and appropriate information in a timely manner
Date entry of insurance information and authenticating authorized documents for patients
Call Center Representative
Pasadena Rehab Inst. – Synovation Medical Group
Pasadena, CA
06.2008 - 02.2009
Provided superior customer service for walk-in customers as well as phone inquiries
Managed the scheduling and confirmation of appointments in an organized manner
Communicating effective and professionally to insurance carriers via telephone and email
Accurately recorded patient information and verified insurance eligibility
Maintained organization by preparing charts and files for client information
Education
Bachelor of Science Degree - Business Administration
Devry University
Pomona, CA
01.2025
Skills
Extensive customer service experience
Ability to type51 WPM &10 Key by touch150 KPM
Ability to maintain organization in a fast-paced environment
Efficient in communicating data to subordinates as well as upper management
Strong ability to focus attention and perform detailed numeric duties
Able to lead by example, motivate, recruit & train staff