Delivered prompt, accurate service, and promoted bank products to customers, assisting with over 300 transactions.
Actively participated in onboarding new clients and supported marketing efforts, contributing to a 12% increase in new account openings at the branch during my tenure.
Focused on needs-based recommendations and provided personalized support, helping new customers transition smoothly into bank services.
Accurately counted, balanced, and reconciled large volumes of cash and negotiable instruments daily, consistently maintaining drawer accuracy within accepted branch variance limits.
Operations Associate/Beauty Advisor
Sephora
Beachwood, Ohio
11.2023 - 04.2025
Handled high foot traffic, managed multiple clients at once, and operated POS systems accurately, showing multitasking and cash-handling skills.
Met and exceeded sales goals by upselling and cross-selling products.
Assisted in training and onboarding new team members on service standards, product knowledge, and store procedures, reflecting the leadership and teamwork
Quickly adapted to frequently changing promotions, product launches, and store policies.
Barista
Starbucks
Cleveland, OH
02.2023 - 07.2023
Provided friendly, timely table service in a high-volume, casual dining environment, taking orders, running food, and handling checks for multiple tables at once.
Explained menu items, daily specials, and promotions, and used suggestive selling to increase sales of appetizers, desserts, and beverages.
Collaborated with hosts, bussers, and kitchen staff to keep sections running smoothly during peak holiday rushes, and ensure fast, accurate service.
Processed payments, handled cash and card transactions, and followed company standards for guest satisfaction and service quality.