Margo Trevino
San Antonio, Tx 78209,TX
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dynamic Bilingual Customer Service Representative with 28 years of experience handling incoming calls, resolving customer issues, inputting orders and processing shipments. Native English speaker and fluent in Spanish. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices.
Work History
Uber Partner
Uber
San Antonio, TX
09.2022 - Current
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
Education
MBA - Marketing
01.2000
Skills
- Dependable and Trustworthy
- Map Reading
- Transporting Passengers
- Marketing Initiatives
- Customer Relationships
- Customer Satisfaction
- Customer Experience
- Safety
Timeline
Uber Partner - Uber
09.2022 - Current
University of The Incarnate Word - MBA, Marketing
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