Margot Henke
Cedarburg
Summary
Customer-focused professional with success in the manufacturing industry. Dynamic and successful at applying skills in busy environments. Achievements include improving customer satisfaction, building loyalty and increasing service quality.
Overview
5
5
years of professional experience
Work History
Project Coordinator
Stainless Foundry & Engineering
03.2023 - Current
- Coordinated project timelines and deliverables to ensure alignment with commitment to our customers.
- Facilitated communication between internal teams to enhance collaboration and efficiency.
- Assisted in developing project plans, tracking progress, and managing documentation.
- Implemented process improvements that streamlined workflows and reduced project delays.
Customer Service Coordinator
Stainless Foundry & Engineering
06.2021 - 01.2023
- Provided customer service assistance to customers via phone and email.
- Developed relationships with customers to ensure satisfaction.
- Coordinated customer service activities, including responding to inquiries, resolving complaints, and providing product information.
- Analyzed trends in customer inquiries and developed strategies to address them effectively.
- Ensured that all customer inquiries were responded to in a timely manner.
- Tracked orders from placement through delivery and follow-up as needed.
- Consulted with customers regarding needs and addressed concerns.
- Worked with sales teams to understand processes and enhance after-sales support.
Marketing Intern
Lakeshore Chinooks
06.2022 - 08.2022
- Assisted personnel with day-to-day marketing tasks and coordinating activities.
- Participated in brainstorming sessions with marketing team members to develop ideas for campaigns.
- Organized and assisted in promotional events
Resident Assistant
UW-Platteville
08.2020 - 05.2022
- Supervised and monitored activities of residents in the dormitory to ensure compliance with rules and regulations.
- Coordinated student events such as movie nights, game nights, and other social activities.
- Responded to emergency situations within the residence hall.
- Educated residents on university policies and procedures related to residential living.
- Participated in regular staff meetings with Resident Director.
- Encouraged participation from all residents in order to create a strong sense of community within the residence hall.
Education
BBA - Business Administration
UW-Platteville
05.2022
Skills
- Customer Service Excellence
- Customer Relationship Management (CRM)
- Workflow Management
- Deadline-Oriented
Timeline
Project Coordinator
Stainless Foundry & Engineering
03.2023 - Current
Marketing Intern
Lakeshore Chinooks
06.2022 - 08.2022
Customer Service Coordinator
Stainless Foundry & Engineering
06.2021 - 01.2023
Resident Assistant
UW-Platteville
08.2020 - 05.2022
BBA - Business Administration
UW-Platteville
Education and Training
other