Donna Valentine
Newberry,FL
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
30
30
years of professional experience
Work History
Project Coordinator
Hypower, LLC
Fort Lauderdale, FL
07.2001 - 12.2023
- Maintained a detailed database of project information including budgeting, resources and deliverables.
- Managed communication channels between various teams involved in the execution of complex projects.
- Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
- Ensured compliance with relevant regulations or standards when executing projects across multiple regions.
- Served as point-of-contact to support order management, testing and reporting.
- Liaised between departments, vendors and clients to monitor project expenses.
Customer Service Representative
Williams Island
Aventura, FL
05.1994 - 05.2001
- Developed positive relationships with customers through friendly interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Conducted regular follow-up calls with customers after resolving their issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Education
Bachelor of Science - Heath Care Administration / Business Administratio
Barry University
Miami Shores, FLSkills
- Detail Oriented
- Customer service excellence
- Quality Assurance
- Complaint Handling
- Account Management
- Documentation skills
- Schedule Coordination
- Complaint resolution
- Skilled multi-tasker
- Problem-Solving
- Deadline-oriented
- Administrative Support
- Focused on customer satisfaction
- Customer Service
- Research ability
Timeline
Project Coordinator
Hypower, LLC
07.2001 - 12.2023
Customer Service Representative
Williams Island
05.1994 - 05.2001
Bachelor of Science - Heath Care Administration / Business Administratio
Barry University
Similar Profiles
Shari GrossmanShari Grossman
Certified Payroll/Payroll and Human Resources at Hypower LLC.Certified Payroll/Payroll and Human Resources at Hypower LLC.
MICHAEL SanchezMICHAEL Sanchez
Engineer at HypowerEngineer at Hypower
Nolvi E Garcia RuizNolvi E Garcia Ruiz
Leader at HYPOWER General Electrical Utility ContractorLeader at HYPOWER General Electrical Utility Contractor