Margot Thompson
Kansas City,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Senior Bartender
Yard House
06.2022 - Current
- Closed out cash register and prepared cashier report at close of business.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Served high customer volumes during special events, nights, and weekends.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed strict recipes and drink measurements to minimize product used.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Obtained cash bank and stocked service bar to prepare for operation.
- Explained daily specials and beverage promotions to exceed daily sales goals.
Bar Manager
Anthony's Lounge & Ristorante
10.2020 - 06.2022
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Consulted with managers to organize special events and promotions.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Improved customer service rankings by resolving issues quickly and accurately.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Copy and Content Writer
Mighty Mo Marketing
08.2019 - 10.2020
- Monitored competitor content to identify areas for improvement in client campaigns.
- Developed content for press releases and newsletters to promote products and services.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Crafted SEO-friendly content for websites and blog posts to increase organic traffic.
- Edited and proofread content to confirm proper grammar, quality and consistency with AP style.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
- Completed thorough research into assigned topics.
- Performed keyword research to optimize content for SEO.
- Worked with teams of designers, editors and marketers to create content for client campaigns.
- Developed content for variety of topics, ranging from technical to lifestyle, for multiple websites.
- Repurposed and optimized existing content for use in different mediums.
- Utilized feedback from clients and colleagues to improve content quality.
- Provided writing support in fast-paced environment for variety of public-facing materials.
- Created content for websites and online publications.
- Managed competing deadlines with efficiency.
- Produced original, creative content for promotional advertisements and marketing materials.
- Edited and proofread drafts of articles and other documents.
- Promoted and marketed works through social media platforms.
- Composed original written material for various types of publications and submitted for approval by supervisor, editor or publisher.
- Studied and commented on current news and trends.
- Built, established and maintained relationships with sources.
- Collaborated with illustrators and photographers to enhance content.
- Researched and wrote news stories, articles and reviews for online publications.
- Wrote advertising material for use by publication, broadcast or internet media to promote sale of goods and services.
- Completed accurate and polished formatting in line with publishing standards prior to submission.
- Consulted with editors to shape story and eliminate any errors.
- Presented clients with unique copy options based on overall marketing objectives.
- Wrote fiction or nonfiction prose such as short stories, novels or biographies as well as advertising material for use in promoting sale of goods and services.
- Prepared and submitted professional proposals to select publishers to outline works, promotional skills and literary experience.
Education
High School Diploma -
Blue Springs High School
Blue Springs, MONo Degree - Painting
Kansas City Art Institute
Kansas City, MONo Degree - Chemistry
University of Missouri - Kansas City
Kansas City, MOAssociate of Arts - Chemistry
Johnson County Community College
Overland Park, KSSkills
- Profit Assessment
- Safe Work Practices
- Custom Drink Preparation
- Order Preparation
- Marketing and Sales
- Media Relations
- Error Identification
- Safe Serving Knowledge
- Customer Service
- Cash Register Operation
- Team Goals
- Food Delivery and Service
- Bartending License
- Patron Rapport
- Team Training
- Extensive Beer Knowledge
- Order Management
- Food Preparation and Safety
- Hospitality Service Expertise
- Customer Needs Assessments
- Identification Verification
- Attending Multiple Customers
- Credit and Cash Transactions
- Classic Cocktails
- Staff Management
- Stock Organization
- Craft Cocktail Preparation
- Bar Operations Management
- Glassware Management
- Making Change
- Aloha, Micros, Darden DASH, Toast POS
- Custom Orders
- Energetic and Outgoing
- Suggestive Selling
- Safe Food Handling Procedures
- Premium Collection
- Hospitality and Accommodation
- Extensive Spirits Knowledge
- High-Volume Environments
- Responsible Alcohol Service
- Creative Mixology
- Excellent with Numbers
- Complex Problem-Solving
- Cocktail List Development
- Legal Standards
- Knowledge of Craft and Microbrews
- Beer, Wine and Soju Cocktails
I really love cats.
Seriously, they are wonderful.
Timeline
Senior Bartender
Yard House
06.2022 - Current
Bar Manager
Anthony's Lounge & Ristorante
10.2020 - 06.2022
Copy and Content Writer
Mighty Mo Marketing
08.2019 - 10.2020
High School Diploma -
Blue Springs High School
No Degree - Painting
Kansas City Art Institute
No Degree - Chemistry
University of Missouri - Kansas City
Associate of Arts - Chemistry
Johnson County Community College
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