Marguerita Kennedy
Gulfport,MS
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Front of House/Operations Manager
Big Play Entertainment Center
Biloxi, MS
02.2020 - 01.2024
- Execution of opening and closing duties
- Compiled end of day sales reports to cash from server reports using Toast Operating System.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility, performance and reduction of labor costs by 20%.
Front of House Manager
Mateo's Tex- Mex and Margaritas
Biloxi, MS
02.2020 - 10.2020
- Hire and train all new FOH team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Adhered to safe work practices, food safety regulations, corporate, State and Federal guidelines for 0% accidents.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Restaurant Busser
Island View Casino- Buffet
Gulfport, MS
09.2019 - 03.2020
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests to increase sales by 20%.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
Manager
Sugar Factory Biloxi
Biloxi, MS
04.2019 - 08.2019
- Running daily end of shift reports for servers and bartenders using Aloha and Micros software.
- Cross-trained existing 40 employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
Food & Beverage Supervisor
Margaritaville Resort- Biloxi
Biloxi, MS
06.2016 - 03.2019
- Running daily end of shift reports for servers and bartenders using Info Genesis software
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to100% customer satisfaction.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Fine Dining Server
Scarlet Pearl Casino- Scarlet's Steak and Seafood
D'Iberville, MS
12.2015 - 07.2018
- Entering any orders into Point of Sale system ,self banking cash reconciliation, processing player card and credit card payment using Info Genesis Software
- Rolled silverware, set up tables, polished glassware and silverware for 196 restaurant seating.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
Banquet Server
Golden Nugget Casino- Biloxi
Biloxi, MS
12.2015 - 12.2017
- Execution of BEO set up and break down in banquet rooms for up to 900 guests, set up beverage and coffee stations.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Provided friendly, courteous service to create memorable moments for guests.
Banquet and Fine Dining Server
Treasure Bay Casino, LLC- CQ
Biloxi, MS
03.2010 - 11.2015
- Training of new servers and server assistants.
- Compiled end of night cash and sales reports using Info Genesis Operating System.
- Handled food and beverage orders for up to 40 guests, delivering prompt and friendly service.
- Maintained flexible work schedule to meet event needs.
Education
Some College (No Degree) - General Business And Accounting
Mississippi Gulf Coast Community College
Gulfport, MS05-1983
Skills
- Performance Management
- P > Operations Management
- P > Policy Implementation
- P > Schedule Preparation
- P > Cross-Functional Teamwork
- POS Systems Operations
Certification
ServSafe Certification until 2/2027
Timeline
ServSafe Certification until 2/2027
02-2022
Front of House/Operations Manager
Big Play Entertainment Center
02.2020 - 01.2024
Front of House Manager
Mateo's Tex- Mex and Margaritas
02.2020 - 10.2020
Restaurant Busser
Island View Casino- Buffet
09.2019 - 03.2020
Manager
Sugar Factory Biloxi
04.2019 - 08.2019
Food & Beverage Supervisor
Margaritaville Resort- Biloxi
06.2016 - 03.2019
Fine Dining Server
Scarlet Pearl Casino- Scarlet's Steak and Seafood
12.2015 - 07.2018
Banquet Server
Golden Nugget Casino- Biloxi
12.2015 - 12.2017
Banquet and Fine Dining Server
Treasure Bay Casino, LLC- CQ
03.2010 - 11.2015
Some College (No Degree) - General Business And Accounting
Mississippi Gulf Coast Community College
Similar Profiles
Marguerita KennedyMarguerita Kennedy
Front of House/Operations Manager at Big Play Entertainment CenterFront of House/Operations Manager at Big Play Entertainment Center
Ransom BlackmarrRansom Blackmarr
Expeditor at Big Play EntertainmentExpeditor at Big Play Entertainment
Adam BenzshawelAdam Benzshawel
COO at REC Entertainment DBA Luv 2 Play AppletonCOO at REC Entertainment DBA Luv 2 Play Appleton
Charles MccrearyCharles Mccreary
Table Games Dealer at Treasure Bay Casino and HotelTable Games Dealer at Treasure Bay Casino and Hotel
MARY KAITLYN JONESMARY KAITLYN JONES
Administrative Assistant and Consultant at Friends of Hugh Keating (Political Campaign)Administrative Assistant and Consultant at Friends of Hugh Keating (Political Campaign)