Marguerita Kennedy
FOH/Operations Manager
Gulfport,MS
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
1
1
Certificate
Work History
Front of House/Operations Manager
Big Play Entertainment Center
Biloxi, MS
02.2020 - 01.2024
- Execution of opening and closing duties
- Compiled end of day sales reports to cash from server reports using Toast Operating System.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility, performance and reduction of labor costs by 20%.
Front of House Manager
Mateo's Tex- Mex and Margaritas
Biloxi, MS
02.2020 - 10.2020
- Hire and train all new FOH team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Adhered to safe work practices, food safety regulations, corporate, State and Federal guidelines for 0% accidents.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Restaurant Busser
Island View Casino- Buffet
Gulfport, MS
09.2019 - 03.2020
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests to increase sales by 20%.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
Manager
Sugar Factory Biloxi
Biloxi, MS
04.2019 - 08.2019
- Running daily end of shift reports for servers and bartenders using Aloha and Micros software.
- Cross-trained existing 40 employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
Food & Beverage Supervisor
Margaritaville Resort- Biloxi
Biloxi, MS
06.2016 - 03.2019
- Running daily end of shift reports for servers and bartenders using Info Genesis software
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to100% customer satisfaction.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Fine Dining Server
Scarlet Pearl Casino- Scarlet's Steak and Seafood
D'Iberville, MS
12.2015 - 07.2018
- Entering any orders into Point of Sale system ,self banking cash reconciliation, processing player card and credit card payment using Info Genesis Software
- Rolled silverware, set up tables, polished glassware and silverware for 196 restaurant seating.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
Banquet Server
Golden Nugget Casino- Biloxi
Biloxi, MS
12.2015 - 12.2017
- Execution of BEO set up and break down in banquet rooms for up to 900 guests, set up beverage and coffee stations.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Provided friendly, courteous service to create memorable moments for guests.
Banquet and Fine Dining Server
Treasure Bay Casino, LLC- CQ
Biloxi, MS
03.2010 - 11.2015
- Training of new servers and server assistants.
- Compiled end of night cash and sales reports using Info Genesis Operating System.
- Handled food and beverage orders for up to 40 guests, delivering prompt and friendly service.
- Maintained flexible work schedule to meet event needs.
Education
Some College (No Degree) - General Business And Accounting
Mississippi Gulf Coast Community College
Gulfport, MS 09.1982 - 05.1983
Skills
Performance Management
Certification
ServSafe Certification until 2/2027
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"When a team of dedicated individuals makes a commitment to act as one...the sky's the limit."
Successories
Timeline
ServSafe Certification until 2/2027
02-2022
Front of House/Operations Manager
Big Play Entertainment Center
02.2020 - 01.2024
Front of House Manager
Mateo's Tex- Mex and Margaritas
02.2020 - 10.2020
Restaurant Busser
Island View Casino- Buffet
09.2019 - 03.2020
Manager
Sugar Factory Biloxi
04.2019 - 08.2019
Food & Beverage Supervisor
Margaritaville Resort- Biloxi
06.2016 - 03.2019
Fine Dining Server
Scarlet Pearl Casino- Scarlet's Steak and Seafood
12.2015 - 07.2018
Banquet Server
Golden Nugget Casino- Biloxi
12.2015 - 12.2017
Banquet and Fine Dining Server
Treasure Bay Casino, LLC- CQ
03.2010 - 11.2015
Some College (No Degree) - General Business And Accounting
Mississippi Gulf Coast Community College
09.1982 - 05.1983
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