MARGUERITE BOWEN
Houston,TX
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front of the house Manager
Southern Ice Co
Tomball, Texas
10.2025 - 01.2026
- Managed daily operations and coordinated staff schedules effectively.
- Trained new employees on company policies and procedures.
- Resolved customer inquiries and provided exceptional service support.
- Established standards for cleanliness, hygiene, and orderliness throughout the house.
- Developed systems for efficient management of daily operations in the house.
Front of the house Manager
Morton's Steakhouse
Houston, USA
05.2021 - 09.2025
- Successful at modeling standards of service to support quality staff execution.
- Demonstrated strong organizational skills to ensure smooth running of the household, including scheduling, budgeting, and coordinating events.
- Managed and coordinated daily operations of a large residential estate, overseeing staff of 8+ employees.
- Implemented procedures for inventory control to maintain adequate supplies at all times.
- Maintained a high level of customer service by addressing patron complaints promptly and professionally.
- Monitored cash handling procedures to accurately charge customers.
Bartender
Nobu
Houston, USA
01.2018 - 11.2020
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
- Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences.
- Trained new staff on proper bartending techniques including mixing drinks, pouring beer, stocking liquor shelves and handling cash transactions.
Restaurant Bar Manager
Masraffs
Houston, USA
07.2016 - 01.2018
- Inspected bar area to ensure cleanliness and proper setup.
- Conducted inventory of supplies, liquor and beer.
- Developed schedules for bartenders, servers and other staff members.
- Negotiated pricing agreements with vendors for purchasing spirits and other ingredients.
- Assisted bartenders by restocking drink supplies and maintaining cleanliness of bar areas.
Education
Associate Of Arts -
Lone Star College System
TX05.2012
Skills
- Staff training
- Inventory management
- Customer relationship management
- Staff scheduling
- Quality assurance
- Budgeting
- Event coordination
- Customer service
- Effective communication
- Team building
Certification
- TABC
- Food Handlers
Job Title
Hospitality Manager
Timeline
Front of the house Manager
Southern Ice Co
10.2025 - 01.2026
Front of the house Manager
Morton's Steakhouse
05.2021 - 09.2025
Bartender
Nobu
01.2018 - 11.2020
Restaurant Bar Manager
Masraffs
07.2016 - 01.2018
Associate Of Arts -
Lone Star College System