Dunsworth Faith
Farmington,MI
Summary
Detail-oriented manager recognized for exceptional problem-solving and organizational skills. Successfully managed inventory and staff scheduling to improve service quality and operational outcomes. Ready to leverage expertise to drive business success.
Overview
8
8
years of professional experience
Work History
Front of the House Manager
Pizza Ranch Buffet
02.2021 - 09.2024
- Trained and mentored staff on best practices for food safety and cleanliness standards.
- Implemented process improvements that enhanced operational efficiency and reduced waste.
- Coordinated scheduling to optimize staff coverage during peak hours and special events.
- Managed inventory levels, ordering supplies, and minimizing costs while maintaining quality standards.
- Resolved customer complaints professionally, fostering positive relationships and repeat business.
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Assistant Manager
Arbys Resturant
05.2018 - 04.2023
- Developed staff schedules to maintain efficient labor costs while meeting peak demand periods.
- Led team meetings to communicate goals, address challenges, and foster a collaborative environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Shift Manager
Burger King
02.2017 - 08.2021
- Supervised daily operations to ensure compliance with health and safety regulations.
- Trained and mentored new staff on company procedures and customer service standards.
- Resolved customer complaints effectively, maintaining high satisfaction levels and loyalty.
- Conducted performance evaluations, providing constructive feedback to enhance employee development.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
Cenex Gas Station
Cooperative Energy
09.2016 - 10.2018
- Operated fuel pumps and ensured compliance with safety protocols.
- Managed inventory levels and restocked supplies as needed.
- Processed customer transactions efficiently and accurately.
- Assisted in maintaining cleanliness and organization of the station.
- Trained new staff on operational procedures and safety standards.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Education
High School Diploma -
Liberty HIgh
Melbourne, FL2003
Skills
- Calendar management
- Preventive Maintenance
- Exceptional organization
- Employee scheduling
- Safety management
- Staff training
- Event planning
- First aid training
- Problem-solving
Accomplishments
- Collaborated with team of 20 to 25 in the development of Fundraising.
- Supervised team of 20 to 25 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Front of the House Manager
Pizza Ranch Buffet
02.2021 - 09.2024
Assistant Manager
Arbys Resturant
05.2018 - 04.2023
Shift Manager
Burger King
02.2017 - 08.2021
Cenex Gas Station
Cooperative Energy
09.2016 - 10.2018
High School Diploma -
Liberty HIgh