Marhiya Bingham
Houston
Summary
Experienced and customer-focused professional with 10 years of service in fast-paced restaurant environments and 2 years as a Call Center CSR. Known for delivering exceptional customer experiences, resolving issues with empathy and efficiency, and maintaining composure under pressure. Skilled in problem-solving, communication, and building customer loyalty. Tech-savvy, adaptable, and committed to representing company values while exceeding performance expectations.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Bartender and Server
Buffalo Wild Wings
Houston
08.2014 - Current
- Mix and pour juices and alcohol according to projected business.
- Promptly serve all food courses and cocktails to guest.
- Engage in conversation with clientele.
- Checking a customers ID verifying their legally able to drink and sit at the bar.
- Maintain a positive relationship with fellow staff and management on the job
Preschool Teacher
Ymca Texas medical center
Houston
08.2017 - 03.2019
- Assisting with providing developmental care and supervision to children 3 and up.
- Lead reading groups and supervised activities.
- Observed teaching techniques to develop own instructional methods, generate exciting activities and raise self confidence
Receptionist/Office Assistant
Ymca
Houston
02.2018 - 03.2019
- Greeted parents, children and visitors upon arrival.
- Answered phones, forwarding call to correct extension providing information needed.
- Scheduling tours with parents for incoming children for the school year.
- Maintain visitor log and issued visitor passes.
- Maintain a neat clean and organized working environment.
- Ability to deal with pressure
- Great verbal skill and computer skills
- Excellent phone demeanor
- Ability to multi task
- Honest, responsible, and respectful
Call Center Representative
Conduent
Houston
05.2015 - 04.2017
- Performed outbound calling campaigns to promote new products or services.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Attended regular training sessions on updates and changes within the industry or organization.
- Handled 40 plus customer calls per day giving detailed, friendly and polite service to ensure customer satisfaction.
- Exceeded personal goals by handling calls within a time frame under 3 mins; reducing the wait time for customers
Server
Buffalo Wild Wings Bar and Grill
Baton Rouge
02.2011 - 11.2014
- Greet guest with a friendly smile, take food order, prepare beverages.
- Build a rapport with guest, engage in conversation with guest on their visit to Buffalo Wild Wings
Preschool Teacher
Kids R Kids
Baton Rouge
01.2010 - 05.2013
- As a lead teacher I developed age appropriate lesson plans that encourage physical, social, emotional and academic growth.
- Incorporated hands on learning and fun manipulatives for all styles of learning.
Education
Associate of Applied Business - Education
Southern University And A&M College
Baton Rouge, LA 08.2010 - 05.2014
Skills
- Early Childhood
- Teacher Assistant
- Child Care
- Child Development
- Teaching
- CPR
- Microsoft Excel
- Filing
- Organizational Skills
- Classroom Management
- Experience with Children
- Curriculum Development
- Math
- Toddler Care
- Nannying
- Developmental Disabilities Experience
- Tutoring
- Sports Coaching
- Time Management
- Preschool Experience
- Behavior Management
- Infant Care
- Food Preparation
- Time management
- Empathy
- Communication
- Patience
Certification
- First Aid Certification
- Child Development Associate Certification
- CPR Certification
- TABC Certified
- Bartender License
- Food Handler Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Receptionist/Office Assistant
Ymca
02.2018 - 03.2019
Preschool Teacher
Ymca Texas medical center
08.2017 - 03.2019
Call Center Representative
Conduent
05.2015 - 04.2017
Bartender and Server
Buffalo Wild Wings
08.2014 - Current
Server
Buffalo Wild Wings Bar and Grill
02.2011 - 11.2014
Associate of Applied Business - Education
Southern University And A&M College
08.2010 - 05.2014
Preschool Teacher
Kids R Kids
01.2010 - 05.2013