Mari Boone
Toledo,OH
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of customers in dynamic, fast-paced settings.
Overview
18
18
years of professional experience
Work History
Manager
The UPS Store #3512
Toledo, OH
04.2015 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Improved staffing during busy periods by creating employee schedules.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Ophthalmic Technologist
Vision Associates
Toledo, OH
07.2006 - 04.2011
- Maintained ophthalmic instruments or equipment.
- Conducted tonometry testing to measure pressure inside patient's eye to determine presence of glaucoma
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Educated patients on ophthalmic medical procedures, eye conditions, and appropriate use of medications.
- Conducted in-depth assessments of patients'' visual acuity, color vision, and peripheral vision, identifying potential issues and initiating appropriate interventions.
- Provided assistance during examinations and surgeries by passing instruments, obtaining supplies and supporting patient needs.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Assisted ophthalmologists with surgical procedures, ensuring optimal patient care and safety.
- Performed Fluroscein Angiography, OCT, VKS and Visual Fields.
- Assisted Retinal Ophthalmologist with patient work up and patient care.
Education
Associate of Science - Computer Science And Programming
University of Toledo
Toledo, OH05.2001
High School Diploma -
Springfield High School
Holland, OH06.1995
Skills
- Product Management
- Managing Operations and Efficiency
- Professional and Courteous
- Task Delegation
- Hiring and Training
- Scheduling and Coordinating
- Customer Service
Timeline
Manager
The UPS Store #3512
04.2015 - Current
Ophthalmic Technologist
Vision Associates
07.2006 - 04.2011
Associate of Science - Computer Science And Programming
University of Toledo
High School Diploma -
Springfield High School