Mari-Carmen "Mimi" Jaimes
Deltona,FL
Summary
Expert in patient services management, emphasizing patient satisfaction and operational efficiency. Proven track record in team leadership, problem-solving, and strategic planning, leading to enhanced workflow processes. Strong communication and relationship-building skills contribute to empathetic patient care. Achievements include streamlining administrative procedures and implementing innovative strategies for improved health outcomes.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Patient Service Manager
Compass Group USA
Orange City, Florida
08.2025 - Current
- Trained staff on patient service protocols and operational procedures.
- Implemented feedback systems to improve patient satisfaction and service delivery.
- Oversaw patient inquiries and resolved issues to enhance service quality.
- Maintained accurate patient records and ensured compliance with regulations.
Patient Service Manager
Compass Group USA
Hinsdale, Illinois
10.2024 - 08.2025
- Implemented feedback systems to improve patient satisfaction and service delivery.
- Oversaw patient inquiries and resolved issues to enhance service quality.
- Trained staff on patient service protocols and operational procedures.
Director of Nutritional Services
HHS
Lexington, USA
11.2023 - 10.2024
- Manage the food service department to deliver high-quality, customized nutritional programs, enhancing patient satisfaction and overall well-being.
- Collaborate with dietitians and chefs to develop menus aligned with market trends, focusing on local, sustainable, seasonal, and organic ingredients.
- Drive compliance with health, safety, and industry regulatory agencies.
- Lead team member recruiting, training, development, scheduling, and assignments.
- Conducted daily inspections and assessments, coaching team members to uphold high standards of service quality.
Patient Service Manager
HHS
Gallatin, USA
09.2022 - 11.2023
- Enhanced patient satisfaction through exceptional customer service and prompt resolution of concerns.
- Maintained and improved customer and patient satisfaction through effective communication and performance management.
- Coordinated food service operations between kitchen staff and dining room servers to ensure seamless service delivery.
Recruiter Coordinator
Enjoy Technology
Orlando, Florida
03.2020 - 09.2022
- Coordinated recruitment processes to ensure efficient candidate sourcing and selection.
- Managed applicant tracking system to streamline candidate communications and scheduling.
- Collaborated with hiring managers to identify staffing needs and job requirements.
- Developed and maintained positive relationships with candidates throughout recruitment stages.
- Facilitated onboarding sessions for new hires, ensuring compliance with company policies.
Education
High School Diploma -
Apopka High School
Apopka, FL08-2018
Some College (No Degree) - Healthcare Administrative
Southwest University
El Paso, TX07-2026
Skills
- Patient service
- Operational procedures
- Food management
- Customer relations
- Team collaboration
- Time management
- Leadership Skills
Certification
- ServSafe Food Service Manager Certification
Languages
Spanish
Timeline
Patient Service Manager
Compass Group USA
08.2025 - Current
Patient Service Manager
Compass Group USA
10.2024 - 08.2025
Director of Nutritional Services
HHS
11.2023 - 10.2024
Patient Service Manager
HHS
09.2022 - 11.2023
Recruiter Coordinator
Enjoy Technology
03.2020 - 09.2022
High School Diploma -
Apopka High School
Some College (No Degree) - Healthcare Administrative
Southwest University