Mari Gomez
Orlando
Summary
Experienced project leader with a proven track record at Oracle US, excelling in surpassing goals while maintaining quality and safety. Skilled in project tracking, stakeholder engagement, and translating complex requirements into actionable plans. Proactive, adaptable, and goal-oriented, with strong problem-solving and time management skills, committed to driving team success and organizational growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
High Touch Project Manager
Oracle US
12.2021 - Current
- Met project deadlines without sacrificing build quality or workplace safety.
- Managed projects from Onboarding to Hypercare.
- Identified plans and resources required to meet project goals and objectives.
- Discussed SOW with third-party contracts related to project deliverables.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed project status updates to stakeholders and executive management.
- Coordinated material procurement and required services for projects within budget requirements.
- Facilitated workshops to collect project requirements and user feedback.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Maintained open communication by presenting regular updates on project status to customers.
Technical Support Engineer
Oracle US
04.2011 - 12.2021
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
- Documented faults and bugs for referral to development staff for use in updates.
- Offered assistance in implementing and developing training programs.
- Created user accounts and assigned permissions.
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Education
Certification - Cybersecurity Bootcamp
UCF
Orlando, FLCertificate - Fusion SaaS
Oracle Cloud Apps & ERP Cloud GL
Orlando, FLBachelor of Science - Arts And Science of Communication
University Uniacc
Santiago, ChileSkills
- Project tracking
- Work flow planning
- Systems implementation
- Stakeholder communications
- Requirements gathering
- Project planning
- Project scope
- Processes and procedures
- Cross-functional collaboration
- Deliverable tracking
Certification
- PMP - Project Management Professional (In Progress).
- Logistics Enterprise Certification (In Progress).
Timeline
High Touch Project Manager
Oracle US
12.2021 - Current
Technical Support Engineer
Oracle US
04.2011 - 12.2021
Certification - Cybersecurity Bootcamp
UCF
Certificate - Fusion SaaS
Oracle Cloud Apps & ERP Cloud GL
Bachelor of Science - Arts And Science of Communication
University Uniacc
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