Mari Mason
Fargo
Summary
Diligent server with a solid background in providing exceptional customer service in high-paced environments. Effectively managed tables, and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring a seamless dining experience.
Overview
9
9
years of professional experience
Work History
Server, Bartender, Supervisor
Doolittle's Woodfire and Grill
Fargo
05.2023 - Current
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Adhered to state regulations regarding serving alcohol responsibly.
- Demonstrated proficiency in recommending suitable food pairings based on menu and bar list understanding.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Managed and motivated employees to be productive and engaged in work.
Host, Server
Old Chicago
Eden Prairie
08.2017 - 08.2022
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Host, Togo
Famous Dave's Bar-B-Que
Bloomington
02.2016 - 07.2017
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Education
Bachelor of Arts - Mathematics
Concordia College
Moorhead, MN12-2024
Skills
- Problem solving
- Leadership skills
- Effective communication
- Bar terminology
- Team collaborating
Timeline
Server, Bartender, Supervisor
Doolittle's Woodfire and Grill
05.2023 - Current
Host, Server
Old Chicago
08.2017 - 08.2022
Host, Togo
Famous Dave's Bar-B-Que
02.2016 - 07.2017
Bachelor of Arts - Mathematics
Concordia College
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