Natasia Cooper
Roy,WA
Summary
Driven leader with a proven track record at 99 Bar and Grill/Willies, where I restructured operations and boosted sales by 200%. Skilled in strategic planning and staff management, I excel in creating positive customer experiences and implementing effective policies. My strong organizational skills and leadership abilities ensure high-quality service and operational excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Supervisor/ Server/ Bartender/ Cook
99 Bar And Grill/ Willies
08.2021 - 03.2022
- Managed and oversaw all daily operations to reorganize, implement health and safety regulations in the bar and kitchen, and creating a positive environment resulting in tripling of the sales, more returning customers, and higher positive customer comments/reviews.
Server
Block 15 Brewing
08.2019 - 08.2021
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Demonstrated ability to interact with customers in a friendly and professional manner.
In-Room Dining Server/Events Team Member
Urban Farmer At The Nines
04.2018 - 08.2019
- Cross-checked orders with invoices to ensure accuracy before delivering them to customers.
- Received positive feedback from guests regarding my performance on a regular basis.
Server
Breakside Brewery
03.2017 - 03.2018
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Displayed enthusiasm and knowledge in the beer and food world about restaurant's menu and products.
- Encouraged guests to buy additional items such as appetizers, drinks, and desserts.
Server/Events Team Member
Bridgeport Brewery
06.2015 - 03.2017
- Demonstrated flexibility while providing the experience desired by all of my guests while reaching the goals set by my management team.
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.
Education
High School Diploma -
Tigard High School
Tigard, ORSkills
- Operations Management
- Goal-Oriented
- Priority Management
- Effective Communication
- Decision Making
- Active Listening
- Problem Solving
- Organizational Skills
- Task Prioritization
- Quality Control
- Strategic Planning
- Process Improvement
- Industry Knowledge
Certification
MAST Certification
Food Handlers Card
Other Work Experience
Please Louise Pizzeria
Turtles Bar and Grill
Sports Page Bar
Red Robin Restaurant
Timeline
Supervisor/ Server/ Bartender/ Cook
99 Bar And Grill/ Willies
08.2021 - 03.2022
Server
Block 15 Brewing
08.2019 - 08.2021
In-Room Dining Server/Events Team Member
Urban Farmer At The Nines
04.2018 - 08.2019
Server
Breakside Brewery
03.2017 - 03.2018
Server/Events Team Member
Bridgeport Brewery
06.2015 - 03.2017
High School Diploma -
Tigard High School
MAST Certification
Food Handlers Card
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