MARI RAMEY
Goose Creek,SC
Summary
Customer-service driven manager with over14 years of experience training and leadership roles. Outstanding interpersonal communication skills with extensive knowledge of motivational tactics and high performance standards for both myself and my team.
Overview
17
17
years of professional experience
Work History
Admin Assistant
Honor LSV
Summerville, SC
01.2024 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Restaurant Manager
Atria Senior Living
Mount Pleasant, SC
06.2022 - 01.2024
- Maintained a high level of customer service by addressing patron complaints promptly and professionally
- Build positive relationships with customers through excellent hospitality services
- Recruited, trained, evaluated, scheduled and supervised all restaurant personnel
- Worked with direct reports to cross-train and assist in development of new skills
Dining Room Manager
The Palms of Mt. Pleasant
Mt. Pleasant, US
01.2017 - 01.2020
- Recruit new staff members through various forms of job forums to include social media, open interviewing and traditional job board sources to fill immediate positions
- Prescreen candidates and schedule interviews for opened roles
- Responsible for the adherence of up to overall staff performance of20-25 people on any given day
- Structures schedule of all front of house staff based on business needs
- Works in partnership with chefs for menu creation and product ordering on a weekly basis
- Manages all customer complaints and address issues accordingly
Patient Line Supervisor
Sodexo at Trident Medical Center
North Charleston
01.2015 - 01.2017
- Led team of up to20 staff members; monitored performance, production activity, uniform standards and overall alignment with company’s corporate standards
- Effectively coached team through a mentor-style leadership to be motivated to complete daily tasks
- Maintained and enforced above average standards of safety, organization and sanitation based on DHEC regulations
- Developed and implemented training procedures for staff to ensure food quality and safe practices in regards to temperatures, holding and food preparation
Associate Operations Manager
Applebee’s Neighborhood Grill & Bar
Charleston
01.2008 - 01.2015
- Performed shift beginning and end procedures to promote operational efficiency and maintain employee productivity
- Upheld standards of quality and performance goals for staff of30 + with a hands-on management style
- Managed inventory counts on a weekly basis, inputted calculations to determine over all food cost at week and monthly end
- Monitored food & labor cost data to determine impact on P&L and made necessary adjustments to maximize profitability
- Pre-screened, Interviewed and completed offer phase for new talent
- Implemented training of new hire personal and monitored performance
- Managed employee-engagement activities to include a monthly recognition program involving attendance, initiative and superior performance
- Managed customer complaints; provided resolutions to promote brand loyalty
- Managed deliveries on an as-needed basis and maintained organization of store upon arrival
Education
Associate in Science (A.S.) - Radiologic Technology Candidate
Trident Technical College
03.2026
Skills
- Order Delivery Practices
- Labor and Food Cost Control
- Hiring and Training
- Menu Planning
- Food Preparation and Safety
- Interpersonal Communication Skills
- Customer service
- Office administration
- Computer skills
Awards
2017 Work Keys Silver Certification
Timeline
Admin Assistant
Honor LSV
01.2024 - Current
Restaurant Manager
Atria Senior Living
06.2022 - 01.2024
Dining Room Manager
The Palms of Mt. Pleasant
01.2017 - 01.2020
Patient Line Supervisor
Sodexo at Trident Medical Center
01.2015 - 01.2017
Associate Operations Manager
Applebee’s Neighborhood Grill & Bar
01.2008 - 01.2015
Associate in Science (A.S.) - Radiologic Technology Candidate
Trident Technical College