Mari Siman
Angier,NC
Summary
With over 15 years of experience in customer service and a proven track record at Carolina Ale House- LM Hospitality, I excel in operations oversight and building customer trust. My expertise in cost control and my ability to remain calm and professional under pressure have significantly boosted team performance and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Bar and Restaurant Manager
Carolina Ale House- LM Hospitality
Cary, NC
04.2024 - Current
- Managed service staff to ensure customer satisfaction, and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Created detailed reports on service activities for senior management review.
- Maintained accurate records of all service requests, including resolution times, and costs incurred.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Hired and trained service department staff to drive performance.
- Created employee work schedules to keep shifts properly staffed.
- Forecasted department goals and objectives, and enforced deadlines for quality service and speedy task completion.
- Proficient in writing prep lists for prep cooks to maximize shelf lives, and limit waste.
- Liquor, beer, and wine orders.
- Invoices
Bartender/Lead Server Trainer
Vicious Fishes Tap & Kitchen
Fuquay-Varina, NC
01.2022 - 10.2023
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Trained new employees on restaurant procedures and plating techniques.
- Trained new employees to perform duties.
- Provided exceptional service to high volume of daily customers.
Lead Sever/Shift Manager
Anacapa Brewing Company
Ventura , CA
08.2011 - 01.2022
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Provided exceptional service to high volume of daily customers.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Managed daily cash intake by counting out registers and tabulating profits.
Food and Beverage Manager
Ojai Valley Inn & Spa
Ojai , CA
10.2018 - 01.2021
- Managed food service sales, costs, and budget administration to keep operations in line with financial targets.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Collaborated with server trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
- Maintained optimal inventory levels and kept food costs in line with budget limitations.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Coached staff on strategies to enhance performance and improve customer relations.
Education
High School Diploma -
El Camino High School
Ventura, CA06.2014
Skills
- 15 years of customer service experience
- Cost Control
- Operations Oversight
- Quality Control
- Training and Onboarding
- Ability to handle customer concerns and resolve in an efficient manner
- Building Customer Trust and Loyalty
- Liquor, wine and food service
- Food safety understanding
- Point of Sale (POS) system operations
- Sales Techniques
- High-volume dining
- Calm and Professional Under Pressure
- Managing schedules for Staff of 50
Languages
Spanish
Limited
Timeline
Bar and Restaurant Manager
Carolina Ale House- LM Hospitality
04.2024 - Current
Bartender/Lead Server Trainer
Vicious Fishes Tap & Kitchen
01.2022 - 10.2023
Food and Beverage Manager
Ojai Valley Inn & Spa
10.2018 - 01.2021
Lead Sever/Shift Manager
Anacapa Brewing Company
08.2011 - 01.2022
High School Diploma -
El Camino High School
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