Mari Suhama
Gardnerville
Summary
Dynamic customer service professional with extensive experience at Public Storage and Bay City Events. Skilled in problem resolution and active listening, I have consistently enhanced customer satisfaction through effective communication and efficient complaint handling. Proven ability to train staff and manage high-stress situations, ensuring a positive experience for all clients.
Overview
2027
2027
years of professional experience
Work History
Customer Service Representative
Public Storage
Gardnerville, NV
08.2024 - Current
- Assisted customers with inquiries, ensuring timely and accurate responses.
- Processed rental agreements and payments using company software efficiently.
- Maintained cleanliness and organization of storage facilities to enhance customer experience.
- Collaborated with team members to address customer concerns and resolve issues promptly.
- Educated customers on storage options, promoting features that meet their needs effectively.
- Adhered to safety protocols while managing daily operational tasks in storage facilities.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Delivery Driver
DoorDash
Gardnerville, NV
01.2023 - 08.2024
- Navigated routes efficiently to ensure timely deliveries, enhancing customer satisfaction.
- Operated delivery app to manage orders, optimizing delivery processes and reducing wait times.
- Communicated effectively with customers regarding order status and delivery updates, ensuring transparency.
- Resolved issues promptly during deliveries, demonstrating problem-solving skills under pressure.
- Implemented feedback mechanisms from customers to improve service quality and address concerns proactively.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Customer Service Representative
Bay City Events
San Jose, CA
2000 - 05.2018
- Trained new staff on customer service best practices and operational procedures effectively.
- Responded to customer requests for products, services, and company information.
- Helped customers learn the rules and taught them how to play casino games
- Cash handling
Education
Liberal Studies
San Jose State University
San Jose, CAHigh School Diploma -
Willie Glen High School
San Jose, CA06.1991
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Computer proficiency
- Complaint handling
Timeline
Customer Service Representative
Public Storage
08.2024 - Current
Delivery Driver
DoorDash
01.2023 - 08.2024
Customer Service Representative
Bay City Events
2000 - 05.2018
Liberal Studies
San Jose State University
High School Diploma -
Willie Glen High School