SANTIAGO BAUDRY
Miami
Summary
Management professional with strong track record in overseeing daily operations, ensuring team adherence to protocols, and optimizing workflow efficiency. Committed to fostering collaborative environment and achieving operational goals. Reliable and adaptable to changing demands, with focus on leadership and communication.
Overview
6
6
years of professional experience
Work History
Shift Manager
Pincho Factory
08.2023 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Excelled in every store position and regularly backed up front-line staff.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Warehouse Floor Supervisor
Ve-Teach Wireless Inc.
11.2023 - 03.2025
- Enhanced team productivity by providing regular feedback and conducting performance evaluations for staff members.
- Monitored inbound shipments for accuracy, resolving discrepancies promptly to minimize delays in product availability.
- Managed relationships with vendors to negotiate pricing agreements, ensuring cost-effective purchasing decisions were made for warehouse supplies.
- Optimized space utilization within the warehouse through strategic layout planning and reorganization initiatives when necessary.
- Streamlined order processing and increased customer satisfaction with effective communication between departments.
- Reduced workplace injuries by enforcing safety regulations and conducting routine inspections of equipment and facilities.
- Implemented quality control measures to reduce product damage during handling, storage, and transportation processes.
Server/Restaurant Waiter
BESITO
03.2022 - 05.2023
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow
- Cultivated warm relationships with regular customers
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Explained menu items and suggested appropriate options for food allergy concerns
Server/Waiter
Casa Florida
02.2021 - 04.2022
- Kept server areas clean and stocked to increase efficiency while working tables
- Maintained customer satisfaction by clarifying questions about orders and specialty items
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
Supervisor
Coyo Taco
05.2019 - 08.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Evaluated employee performance and coached and trained to improve weak areas
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations
Education
High School Diploma -
Miami Heights High School
Miami, FL06-2020
Skills
- Menu Memorization
- English
- Spanish
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Punctual and reliable
- Energetic and enthusiastic
- Team development
- Quality assurance
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Warehouse Floor Supervisor
Ve-Teach Wireless Inc.
11.2023 - 03.2025
Shift Manager
Pincho Factory
08.2023 - Current
Server/Restaurant Waiter
BESITO
03.2022 - 05.2023
Server/Waiter
Casa Florida
02.2021 - 04.2022
Supervisor
Coyo Taco
05.2019 - 08.2021
High School Diploma -
Miami Heights High School
Similar Profiles
SARA CASTELLANOSSARA CASTELLANOS
Cashier at PINCHO Burgers and KebabsCashier at PINCHO Burgers and Kebabs
Taylor HartwigTaylor Hartwig
Venue Manager at Pincho DiscoVenue Manager at Pincho Disco
Larrisha WelchLarrisha Welch
Restaurant General Manager at PinchoRestaurant General Manager at Pincho