Simon Mueller
Madison
Summary
Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Manager
Parthenon Gyros
06.2023 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
Bartender
Everly
10.2022 - 03.2023
- Assessed bar inventory and completed requisition sheets to restock supplies
- Checked identification of customers to verify age requirements for alcohol purchases
- Prepared beverages and cocktails according to mixing and presentation standards and recipes
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Took beverages orders from guests and delivered drinks within reasonable time frames
- Completed POS transactions, returning currency, coin and payment cards to patrons
- Created new and exciting cocktails and beverages based on item availability and seasonal interest
- Handled guest complaints promptly, contacting supervisor immediately for assistance with escalated issues
Barista
Barriques
08.2022 - 12.2022
- Demonstrated great consistency with milk foam and latte art
- Memorized or referenced readily accessible information to relay to customers
- Brewed espresso and added syrups and steamed milk to craft specialty drinks for customers
- Sold and served baked goods and miscellaneous food items, increasing company revenue
- Welcomed customers and answered questions regarding menu items and preparation methods
- Trained new baristas on company processes and product preparation
- Accomplished new and different drink requests, enhancing coffee shop reputation
- Answered customer phone calls and appropriately addressed questions and complaints
- Weighed, ground and packed coffee beans and grounds for bulk sales
Line Cook/Bartender/Bouncer
Nitty Gritty Madison
07.2020 - 08.2022
- Opened or closed kitchen as dictated by department scheduling
- Trained newly hired line workers regarding store recipes and policies
- Prepared sauces and garnishes to add flavor to dishes
- Maintained knowledge of menu items and ingredients to meet customer requests and dietary restrictions
- Maintained favorable working relationships with team members, promoting productive kitchen environment
- Utilized grills, fryers and ovens to heat food to appropriate serving temperatures
- Washed, peeled, cut and seeded fruits and vegetables to prepare for consumption
- Consulted with supervisory staff to plan menus, taking into consideration factors such as costs and special event needs
- Carved and trimmed beef, veal, ham, pork and lamb for hot and cold service and for sandwiches
Education
Bachelor Of Science (B.S.) - Computer Science
University Of Wisconsin - Madison
Madison, Wisconsin05.2020
Associate of Science - Audio And Video Design
Madison Area Technical College
Madison, WI06-2026
Skills
- Teamwork and Professionalism
- Bar Operations and Logistics
- Hospitality and Guest Service
- Liquor, Beer and Wine Knowledge
- Menu Memorization
- Food and Beverage Service
Certification
- Fire Fighter1
- Fire Fighter2
Timeline
Shift Manager
Parthenon Gyros
06.2023 - Current
Bartender
Everly
10.2022 - 03.2023
Barista
Barriques
08.2022 - 12.2022
Line Cook/Bartender/Bouncer
Nitty Gritty Madison
07.2020 - 08.2022
Bachelor Of Science (B.S.) - Computer Science
University Of Wisconsin - Madison
Associate of Science - Audio And Video Design
Madison Area Technical College
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