María Villarreal
Reisterstown,MD
Summary
Dedicated professional eager to contribute to an organization that values human talent and a commitment to excellence. Proven ability to manage multiple priorities effectively while maintaining a positive attitude and fostering a collaborative environment. Committed to professional growth and ready to embrace additional responsibilities to achieve team objectives and enhance overall success. Strong organizational skills and reliability ensure consistent delivery of high-quality results.
Overview
2027
2027
years of professional experience
Work History
Front End - Clothing - Bakery - Major Sales
Costco Wholesale
01.2023 - Current
- Resolved problems, improved operations, and provided exceptional service.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Managed time efficiently in order to complete all tasks within deadlines.
Assistant Manager
M&G Professional Services
01.2024 - 01.2025
- Streamlined HR processes for increased efficiency by automating manual tasks and introducing new software tools.
- Managed benefits administration processes, ensuring that employees received appropriate coverage based on their needs and eligibility requirements.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Assistant Manager
Latin Opinion Newspaper
01.2022 - 01.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in training new newspaper carriers to uphold company standards and deliver quality service.
Reservation and Front Desk Receptionist
Crowne Plaza Hotel & Casino Maruma
2016 - 01.2018
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Resolved customer complaints with empathy and quick problem-solving, leading to decrease in negative feedback.
Patient Scheduling Clerk
Hospital De Clinicas Caracas
2019 - 2021
- Verified insurance coverage and obtained pre-authorizations.
- Managed a high call volume, prioritizing tasks to provide exceptional customer service in a fast-paced environment.
- Handled cancellations professionally, rescheduling patients in a timely manner while minimizing disruptions to daily operations.
- Maintained confidentiality and adhered to HIPAA regulations when handling sensitive patient information during the scheduling process.
- Identified trends in appointment availability data, suggesting improvements to better meet patient needs and preferences.
Education
Associate of Science - Hotel Management
University College Hotel Escuela De Los Andes Venezolanos
Venezuela11.2017
Skills
- Collaborative teamwork
- Leadership
- Dedicated professional
- Empathetic approach
- Stress tolerance
- Creative Problem-Solving Skills
- Multitasking
- Computer skills
- Flexible and adaptable
- Client relations
Languages
Spanish
English
Timeline
Assistant Manager
M&G Professional Services
01.2024 - 01.2025
Front End - Clothing - Bakery - Major Sales
Costco Wholesale
01.2023 - Current
Assistant Manager
Latin Opinion Newspaper
01.2022 - 01.2022
Reservation and Front Desk Receptionist
Crowne Plaza Hotel & Casino Maruma
2016 - 01.2018
Patient Scheduling Clerk
Hospital De Clinicas Caracas
2019 - 2021
Associate of Science - Hotel Management
University College Hotel Escuela De Los Andes Venezolanos