Dynamic and customer-focused professional adept in providing exceptional service and streamlining operations for efficiency. Excelled in team collaboration and problem-solving, achieving high customer satisfaction ratings. Skilled in tech-savvy solutions and organization, ready to bring hospitality and customer service expertise to new challenges. Offering passion for delivering exceptional customer service and keen eye for detail, coupled with ability to adapt and learn quickly in dynamic environment. Brings understanding of current market trends and proficiency in online shopping tools and platforms. Ready to use and develop skills in customer engagement and digital retail in role.
Hi, I’m
Maria Abreu Peraza
Summary
Overview
5
years of professional experience
Work History
Walmart
Online Personal Shopper
Job overview
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
Canes Chicken Fingers
Crew Member
08.2024 - Current
Job overview
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Mariposa
Restaurant Hostess
08.2023 - 10.2023
Job overview
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
KFC
Cashier
06.2022 - 11.2022
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Newark High SchoolNewark, OH
High School Diploma
05-2024
University Overview
Skills
- Patience and empathy
- Customer service expertise
- Hospitality and accommodation
- Team collaboration
- Flexible schedule
- Problem-solving
- Creative thinking
- Active learning
- Organization skills
- Multilingual
- Telephone skills
- Tech-Savvym
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Crew Member
Canes Chicken Fingers
08.2024 - Current
Restaurant Hostess
Mariposa
08.2023 - 10.2023
Cashier
KFC
06.2022 - 11.2022
Online Personal Shopper
Walmart
Newark High School
High School Diploma
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