Billing Analyst
Mitel
Mesa, AZ
05.2021 - 05.2024
- Provided support during internal and external audits related to billing processes
- Worked with team members to identify and develop process improvements
- Generated monthly reports for multiple bill cycles
- Performed data entry into accounting software programs such as CoastGard
- Applied billing adjustments to resolve discrepancies
- Resolve escalated issues both internal and external with customer accounts
- Setup new employee access to system, unlock and reset password
- Create new SKUs, update and close existing SKUs