Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Maria A. Garcia

Mission,TX

Summary

Customer Service Representative seeking an opportunity to utilize my skills and grow professionally with your company.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

SmartPay
08.2022 - Current
  • Led team initiatives to enhance customer satisfaction and service efficiency.
  • Implemented process improvements, resulting in streamlined operations and increased client retention.
  • Developed strategic solutions for complex customer inquiries, optimizing resolution times.
  • Utilized CRM tools to track interactions, ensuring seamless communication and follow-up.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Leasing Center Agent

Entrada
01.2021 - 06.2022
  • Providing excellent service to people looking for availability and pricing on apartments, maintenance calls, and assisting with residential calls
  • Giving accurate information on rental information
  • Providing empathy for residents
  • Ability to take different types of calls on a daily basis
  • Communicating effectively

Technical Support Representative

Atento
12.2018 - 12.2020
  • Offered technical support for major companies and providing outstanding customer support. Resolved issues in one call resolution.
  • Answered inbound calls from customers
  • Respond to customer inquiries with high customer service
  • Identify and resolve errors ensuring customer satisfaction

Child Support Officer II- Temporary(contract)

Goodwill Industries
07.2017 - 10.2018
  • Responsible to take the appropriate case action to locate absent parents, establish paternity for children born out-of-wedlock, establish or enforce child/medical support obligation, or initiate case closure.
  • Conducted detailed in-office investigations to locate parties, verify employment and determine assets
  • Prepared documents relating to legal and administrative actions to establish or enforce child support orders
  • Documents all case actions taken using the appropriate agency tools, including but not limited to Texas Child Support Enforcement System (TXCSES), case/court documents
  • Reviewed and maintained child support virtual files for accuracy in the Enterprise Content Management (ECM) repository
  • Reviewed cases to determine if the cases are eligible for closure

Collections Representative

Citi Cards
01.2013 - 05.2017
  • Negotiated payment plans to help customers get out of delinquency
  • Assist clients with their credit & educating clients on how to rebuild credit score
  • Achieve monthly goals for collections
  • Understanding and complying Federal Law

Education

High School Diploma -

Mission High School
Mission, TX
01.1997

Criminal Justice

Brown Mackie College
Boise, ID

Skills

  • Excellent Customer Service
  • Proficient in Microsoft & Excel
  • Financial & Collections
  • Credit Advisor
  • Appointment Scheduling
  • Great Telephone Etiquette

Timeline

Customer Service Representative

SmartPay
08.2022 - Current

Leasing Center Agent

Entrada
01.2021 - 06.2022

Technical Support Representative

Atento
12.2018 - 12.2020

Child Support Officer II- Temporary(contract)

Goodwill Industries
07.2017 - 10.2018

Collections Representative

Citi Cards
01.2013 - 05.2017

High School Diploma -

Mission High School

Criminal Justice

Brown Mackie College

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Maria A. Garcia