Maria Aggi Villa
Las Vegas,NV
Summary
Detail-oriented and compassionate professional with experience in customer service, banking, and management. Skilled in managing multiple priorities, handling sensitive and confidential information, communicating effectively with clients, and resolving complex issues in fast-paced environments. Known for strong organization, attention to detail, and providing professional and empathetic support. Eager to bring my transferable skills, strong work ethic, and willingness to learn to a new professional opportunity with opportunities for continued growth.
Overview
7
7
years of professional experience
Work History
Manager
MILPA – MEXICAN CAFE
Las Vegas, NV
05.2023 - Current
- Developed and delivered onboarding and training programs to clarify roles and responsibilities for new hires.
- Managed daily store operations while assessing and providing feedback on team member performance.
- Coordinated scheduling to maintain optimal staffing during peak hours.
- Manage inventory, execute resupply orders, and track expenses using Excel spreadsheets.
- Oversee cash drawers, electronic transactions, and bank deposits.
- Monitor budgets and payroll records to verify authorization of expenditures.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Administrative Assistant
YELLOWSTONE LANDSCAPE
Las Vegas, NV
11.2024 - 02.2025
- Maintained organized filing systems, ensuring confidentiality of sensitive information to protect data integrity.
- Processed incoming mail and distributed correspondence to appropriate departments and individuals.
- Developed and nurtured relationships with vendors and external contacts to facilitate smooth operations.
- Resolved issues and escalated major concerns to appropriate personnel.
- Created, maintained, and entered information into databases.
- Collaborated with team members to meet project deadlines efficiently.
- Built and maintained relationships with vendors and external contacts.
- Provided comprehensive administrative support by scheduling meetings, preparing agendas, and maintaining accurate records.
Senior Relationship Associate
CITY NATIONAL BANK
Las Vegas, NV
01.2022 - 02.2023
- Provided outstanding customer service and responded to client inquiries accurately and promptly.
- Processed customer transactions efficiently and accurately, ensuring compliance with banking regulations.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Managed cash drawer effectively, balancing daily transactions to maintain accuracy and reduce discrepancies.
Associate Banker
CHASE BANK
Las Vegas, NV
09.2019 - 12.2021
- Assisted clients with transactions including deposits, withdrawals, debit card services, and account maintenance.
- Managed branch client meeting calendars to improve efficiency and reduce wait times.
- Educated clients on banking products, services, and self-service options.
- Communicated with clients to understand their needs and improve customer satisfaction.
- Ensured transactions and documentation were completed accurately while adhering to bank policies and procedures.
- Reviewed and distributed documents and messages to appropriate departments.
- Prioritized time-sensitive documents to minimize delays and missed opportunities.
Education
High School Diploma -
Durango High School
06.2014
Skills
- Fluent in Spanish & English
- 10 Years Customer Service Experience
- Data Entry Accuracy
- Microsoft Office (Excel, PowerPoint, Word)
- Handling Confidential Information
- Organization and Prioritization
Timeline
Administrative Assistant
YELLOWSTONE LANDSCAPE
11.2024 - 02.2025
Manager
MILPA – MEXICAN CAFE
05.2023 - Current
Senior Relationship Associate
CITY NATIONAL BANK
01.2022 - 02.2023
Associate Banker
CHASE BANK
09.2019 - 12.2021
High School Diploma -
Durango High School