Maria Agosto
Miami,FL
Summary
Results-driven VIP Coordinator with exceptional communication skills. Expertise in guest services and conflict resolution, dedicated to enhancing client satisfaction and loyalty.
Dedicated VIP Coordinator known for exceptional networking and relationship-building skills. Proven ability to manage high-profile client interactions, ensuring seamless service and exceptional satisfaction.
Overview
10
10
years of professional experience
Work History
VIP Coordinator
Amsterdam Nigth Club
Hallandale, FL
02.2023 - Current
- Coordinated VIP reservations and special events, ensuring seamless guest experiences.
- Collaborated with security and hospitality teams to uphold safety and service standards.
- Managed communication between VIP guests and club management for personalized service.
- Developed and maintained relationships with high-profile clients, enhancing loyalty and satisfaction.
- Greeted guests upon arrival and offered assistance.
The Elser Hotel
Laz Parquin
Miami Fl
09.2023 - 07.2024
- Trained new staff on customer service protocols and effective communication strategies.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
Ramp Operator
Miami Parquing
South Beach Miami
04.2016 - 10.2021
- Operated and maintained ramp equipment to ensure efficient aircraft servicing.
- Coordinated loading and unloading processes, optimizing turnaround times for aircraft.
- Trained new staff on safety protocols and operational procedures for ramp activities.
- Monitored weather conditions and adjusted ramp operations to maintain safety standards.
- Ensured proper placement of chocks, cones, and other essential equipment for aircraft safety during servicing.
- Consistently met or exceeded performance goals set by management, demonstrating a strong work ethic and commitment to excellence.
Education
High School Diploma -
O Conell Copiague High School
Long Island Ny Skills
- Team leadership qualities
- Exceptional communication
- Public speaking confidence
- Networking and relationship building
- Conflict resolution techniques
- Guest services
- Teamwork
- Teamwork and collaboration
Accomplishments
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
The Elser Hotel
Laz Parquin
09.2023 - 07.2024
VIP Coordinator
Amsterdam Nigth Club
02.2023 - Current
Ramp Operator
Miami Parquing
04.2016 - 10.2021
High School Diploma -
O Conell Copiague High School