Maria Aguayo
Ontario,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multitask in fast paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Always open for training opportunities that will set up the team for success.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Flyers Energy
Bloomington, CA
05.2016 - 05.2026
- Assisted customers with inquiries about products and services.
- Processed customer orders accurately and efficiently.
- Resolved customer complaints through effective communication and problem-solving.
- Collaborated with team members to improve service delivery standards.
- Maintained product knowledge to provide accurate information to customers.
- Documented customer interactions in the company database for future reference.
- Trained new staff on customer service protocols and best practices.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
Fast Food Team Leader
Carl’s jr
Norco, California
03.2011 - 04.2014
- Supervised daily operations and staff activities in a fast-paced restaurant environment.
- Trained new employees on food safety and customer service standards at the establishment.
- Managed inventory levels and ensured proper stock rotation for fresh ingredients.
- Assigned tasks to team members to maintain efficient workflow during peak hours.
- Conducted quality checks on food preparation to uphold restaurant standards.
- Resolved customer complaints with effective communication and problem-solving skills.
- Implemented new procedures to improve service speed and efficiency across shifts.
- Collaborated with management to enhance team performance through feedback sessions.
- Assisted in the training of new team members to ensure proper food safety and customer service.
- Provided leadership and guidance to team members, ensuring tasks were completed efficiently and effectively.
- Monitored cash registers during peak hours to ensure accuracy of transactions.
- Resolved customer complaints with professionalism and empathy.
- Maintained a clean and organized work environment throughout the shift.
- Performed regular maintenance checks on equipment such as fryers, grills.
Education
Norco High School
Norco, CASkills
- Customer relationship management
- Order processing
- Conflict resolution
- Customer service training
- Team collaboration
- Relationship building
- Active listening
- Adaptive team player
- Verbal and written communication
- Email management
- Empathy and patience
Languages
Spanish
Limited
Timeline
Customer Service Representative
Flyers Energy
05.2016 - 05.2026
Fast Food Team Leader
Carl’s jr
03.2011 - 04.2014
Norco High School