MARIA AGUILAR
Payless Power
Fort Worth,Tx
2
Languages
20
years of professional experience
Motivated Customer Service Professional experienced in delivering exceptional support and resolving customer complaints in high-stress environments. Achieved customer satisfaction and loyalty through effective communication, conflict resolution, and problem-solving skills. Focused on creating positive experiences and driving results through reliable and empathetic service.
Work History
Customer Service Representative
3 Years 1 Month- Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
- Utilized CRM systems to track customer interactions and maintain accurate records of service requests.
- Trained new representatives on company policies and best practices for effective customer interactions.
- Assisted with cases and email
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Customer Service Representative
3 Years 9 Months- Handled telephone inquiries and complaints, ensuring adherence to standard operating procedures for effective resolution.
- Utilized in-depth product knowledge to offer tailored suggestions and recommendations to enhance customer satisfaction.
- Provided personalized customer service by addressing inquiries and resolving issues on customer accounts in a timely manner.
Roadside Assistance Agent
15 Years 10 Months- Assisted customers with towing and roadside assistance, ensuring timely support during emergencies
- Utilized Google Maps to efficiently locate customers during roadside assistance calls
- Provided timely roadside assistance to customers, ensuring safety and satisfaction during emergencies.
- Coordinated with tow truck operators to expedite service delivery for stranded motorists.
- Utilized GPS and dispatch software to accurately locate vehicles needing assistance.
Education
High School Diploma
Skills
Customer Relations
Active Listening
Credit Card Payment Processing
Document management
Documentation
Problem solving
Computer Proficiency
Payment Resolution
Staff Training
Reading Comprehension
Data entry
Payment processing
De-escalation techniques
Clerical support
Credit adjustments
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Assisted accounting with chargebacks and with cases
LANGUAGES
Spanish
Bilingual
Timeline
Customer Service Representative
Payless Power
07.2023 - CurrentRead More
Customer Service Representative
Dialog Direct
12.2018 - 09.2022Read More
Roadside Assistance Agent
Dialog Direct
11.2006 - 09.2022Read More
Dorsey High School
High School Diploma
Read More