MARIA AGUILAR
Orlando,FL
Summary
Results-driven hospitality professional focused on enhancing guest satisfaction through efficient dining room operations and staff training. Demonstrates strong communication skills and a commitment to fostering an inclusive work environment while managing inventory control to reduce waste.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Head Server
Carrabba's Italian Grill
Orlando, FL
04.2025 - Current
- Oversaw service of high volume of tables while mentoring serving staff to ensure smooth operations.
- Supervised dining room operations, ensuring exceptional guest experiences throughout service shifts.
- Trained and mentored new servers on menu knowledge and service standards.
- Coordinated reservations and seating arrangements to enhance guest flow and minimize wait times.
- Maintained cleanliness and organization of dining area during service.
- Assisted in inventory management by tracking supplies and placing orders.
- Led regular staff meetings to communicate policy changes and address team concerns.
Restaurant Manager
Carrabbas Italian Grill
Orlando, FL
01.2024 - 04.2025
- Processed closing cash and daily sales reports, managed cash drawers, and distributed nightly payments to ensure accurate financial reporting.
- Handled payroll efficiently, ensuring timely compensation for staff.
- Resolved guest complaints promptly and professionally, maintaining a calm demeanor.
- Coordinated special events, private parties, and large group reservations, leading to seamless execution and enhanced guest experiences.
- Managed front-of-house liquor, beer, and wine budget, reducing waste by 12% while ensuring inventory control.
- Scheduled catering appointments with clients to ensure effective planning. with catering clients to facilitate smooth operations.
- Analyzed service sales reports to track performance and identify trends, informing strategic decisions for improved service.
- Created engaging competitions to promote sales and enhance staff development.
Key/Bartender/Server
Carrabbas Italian Grill
01.2021 - 01.2024
- Enhanced guest experiences by monitoring satisfaction and adjusting service pacing.
- Maintained beverage quality to meet high standards of service excellence.
- Accurately recorded food and beverages, paying special attention to allergies and guest requests.
- Communicated effectively with kitchen staff to ensure timely, accurate order fulfillment.
- Trained new staff on service standards, cleanliness, uniform expectations, menu knowledge, and teamwork.
- Coordinated with team members to streamline restocking and cleaning procedures.
Shift Lead
Pizza Hut
01.2019 - 01.2020
- Managed shift operations by delegating tasks to ensure seamless service during peak business hours.
- Coordinated employee scheduling to meet operational needs and accommodate staff requests. with attention to requests and necessity of the establishment
- Trained new hires on procedures, policies, and food preparation to ensure compliance and operational efficiency.
- Managed inventory levels by conducting regular stock checks and ensuring product availability., conducting stock checks and preparing orders for product.
- Handled cash transactions, counted cash, processed payments, and completed daily financial reports for accurate financial tracking.
Education
High School Diploma -
Waldron High
Waldron, AR03-2020
Some College (No Degree) - Counseling Psychology
Valencia College
Orlando, FL09-2026
Skills
- Event Coordination
- Guest Engagement
- Customer Service
- Mentoring/Training
- Staff Scheduling
- Recruitment Coordination
- Microsoft Office
- Multi-Tasking
- Collaboration
- Problem Solving
- Adaptable
- Sense of Urgency
Certification
- Serv Safe Food and Beverage Handling for Management
Timeline
Head Server
Carrabba's Italian Grill
04.2025 - Current
Restaurant Manager
Carrabbas Italian Grill
01.2024 - 04.2025
Key/Bartender/Server
Carrabbas Italian Grill
01.2021 - 01.2024
Shift Lead
Pizza Hut
01.2019 - 01.2020
High School Diploma -
Waldron High
Some College (No Degree) - Counseling Psychology
Valencia College