TIMOTHY FOSTER, II

• Cultivated strong relationships with members and their families, fostering rapport and maintaining connections over time.
• Delivered exceptional customer service by ensuring positive dining experiences and maintaining high service standards during peak hours.
• Lauded by members and staff for positive leadership and boosting morale across front and back of house.
• Trained new hires on the "Steps of Service" and integrated them into the team by familiarizing them with our processes and culture .

"Hoover Country Club's Best Server"

• Reliable closing shift manager.

• Regularly recognized for my work ethic and attention to detail.
• Promoted customer loyalty by handling food and service complaints.

• Orchestrated large scale youth events in the city.
• Planned and coordinated logistics for public and staff events.
• Answered incoming calls while recording accurate messages.
• Greeted numerous visitors, including VIPs, vendors and interview candidates as a front desk associate.

• Accurately recorded sales, made correct change and prepared charge slips for guests.
• Displayed outgoing and energetic behavior to create a warm, fun atmosphere for guests.
• Maintained knowledge of menu items, specials, liquor brands, beers and non-alcoholic selections.
• Achieved top 5 overall performance ranking among 100 servers in May 2015.
• Awarded the Superstar Award on 2/6/16 for "radiating excellence" and "having a positive attitude and keeping things fun" being credited as an essential part of the team.

• Organized financial documents chronologically, screened and flagged forgeries, and corrected teller mistakes.
• Disposed of outdated files periodically, maintaining a balanced records department.

• Ensured cleanliness of work site and upheld safety standards for all contractors.
• Executed routine maintenance tasks to uphold safety and efficiency standards.
• Managed key responsibilities for contractor on multi-million dollar renovation project. Recognized for exceptional performance, resulting in recruitment by contractor.

• Organized elegant banquets with a professional staff, assisted with food service and disassembly.

• Directed front of house personnel management to ensure optimal staffing levels.
• Prepared large quantities of food on future orders for convenient pick-up, or delivery arrangements.
• Accurate inventory counter and trusted key holder.

• Recognized for outstanding performance and boosting employee morale and productivity.
• Led and directed team members on effective methods, operations and procedures.
• Effectively executed new menu roll-outs.

• Answered company calls enthusiastically, with helpful suggestions.
• Assembled food orders while maintaining appropriate portion control.
• Prepared all food orders within a 2-3 minute time frame.
• I was commonly recognized for my sensibility, and honored as the first person in my position to receive a pay raise as recommended by my general manager.

• Cleaned grocery shelves, storage area and work areas; kept floors free of spills, water and hazardous debris.
• Assisted customers with the transportation of products from store-to-car for a careful deposit.